Front of House Hourly Manager (Team Lead)

Job Responsibilities

Provide leadership and guidance to team members to achieve performance targets.

Monitor and evaluate team performance, providing regular feedback and coaching.

Collaborate with other departments to ensure seamless workflow and quality service delivery.

Identify and resolve operational issues and guest concerns promptly.

Promote a positive and inclusive team culture, fostering associate engagement and development.

Ensure compliance with company policies, procedures, and safety standards.

Prepare and present regular reports on team performance and key metrics.

Perform other operational duties as assigned by your manager.

Critical Skills & Experience Requirements

High school diploma or equivalent work experience.

Proven experience in a leadership or supervisory role.

Excellent communication, interpersonal, and problem-solving skills.

Strong organizational and time-management abilities.

Ability to motivate and inspire a diverse team to achieve goals.

Proficiency in relevant software and tools.

Knowledge of industry-specific regulations and best practices.

Availability to work varied shifts, including evenings, weekends and holidays.

Ability to stand and walk for long periods of time including maneuvering up and down stairs.

ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.