IT Technical Engineer

Overview

iHeartMedia provides premier opportunities across radio, digital, social, podcasts, influencers, data, and events. We're committed to diversity, inclusion, and an authentic workplace. If you're excited about this role but your experience doesn't align perfectly with the job description, we encourage you to apply anyway.

iHeartMedia is the number one audio company in the United States, reaching nine out of 10 Americans every month. Visit iHeartMedia.com to learn more about us.

What We Need

This is a Customer Support position to install, maintain, and train for the use of the products developed and sold by Florical Systems.

What You'll Do

Essential Duties and Responsibilities :

• Available for customer service 24hr / day when on-call, as needed.
• Ability to travel and work with customers on-site.
• Install, configure, and troubleshoot hardware, software, and peripheral system components through on-site and remote support.
• Troubleshoot interfaces to equipment, software, or business systems using industry-standard or proprietary protocols.
• Edit configuration files and database data on multiple software packages as needed.
• Serve existing accounts by handling support tickets, planning daily schedules, investigating complaints, conducting tests, and resolving problems.
• Maintain good customer relations by examining feedback, identifying solutions, and suggesting workflow and system improvements.
• Completing reports, forms, checklists, etc., to document service and installation work.
• Continuous learning to keep job knowledge current by participating in educational opportunities, company-provided training, and self-directed studies.
• Other duties, as assigned.

What You'll Need

Problem Solving

Customer Service

Communication – Write and speak clearly. Carefully observe and listen to understand the context and non-verbal cues. Respond well to questions. Inspire confidence through communication. Solid ability to document and share information.

Professionalism – Tactfully interact with others. React well under pressure while treating others respectfully, regardless of their status or position. Accept responsibility for your actions and follow through on commitments.

Computer Skills

Windows Fundamentals – Basic knowledge of Windows Server administration and familiarity with Windows networking concepts, including but not limited to IP addressing, DNS, Active Directory, and SMB / CIF. This includes the ability to install Windows 11 and Windows Server on bare metal or a VM environment.

Scripting Skills – Some experience with scripting languages, preferably PowerShell or similar (e.g., Python, batch files).

Data / Configuration Storage

Networking Fundamentals – Understanding of DNS, TCP / IP, and firewall configurations in Windows environments. The ability to capture packets using Wireshark and perform a basic analysis.

Databases

Virtualization

Competency with Microsoft 365, including Teams.

Education and / or Experience

Bachelor's Degree (B.S.) or equivalent from a college or technical school in an engineering, broadcasting, computer science, or a related field. An equivalent combination of experience, training, and education will be considered.

Prior experience with a business workflow or project management system such as ServiceNow, Jira, Freshdesk, or TeamSupport is a plus.

Television engineering or operations experience is a plus.

Cloud platform experience is a plus.

Certificates, Licenses, Registrations – valid driver's license.

Other Qualifications

What You'll Bring

Location

VIRTUAL EST, FL

Position Type

Regular

Time Type

Full time

Pay Type

Salaried

Benefits

iHeartMedia's benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following :

We are accepting applications for this role on an ongoing basis.

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Non-Compete will be required for certain positions and as allowed by law.

Our organization participates in E-Verify. Click here to learn about E-Verify : https : / / www.e-verify.gov / employees

iHeartMedia is the number one audio company in the United States, reaching nine out of 10 Americans every month. Visit iHeartMedia.com to learn more about us.

Please review our Privacy Policy and Terms of Use.

J-18808-Ljbffr