A company is looking for a Customer Success Executive, Sr. Principal.
Key Responsibilities
Act as the primary relationship owner driving mutual benefit for customer and the company
Own and execute the account strategy, plan, escalation, and governance model
Ensure customers derive maximum value and achieve desired business outcomes with their investment in solutions
Required Qualifications
Sales, service delivery, or account management experience
Large-scale, complex software implementations experience
Experience leading process improvement initiatives
Build and sustain strong working relationships at the executive level
Experience working in a highly matrixed environment
Customer Executive • Buffalo, New York, United States