Account Director, North America

We use our next-level understanding to help brands show up on social the way their audience needs, and be more human.

We don’t stop at helping brands. We’re training all generations in how to social safely.

Making Social Better is what keeps us up at night and gets us out of bed in the morning.

Because when we Make Social Better every day, a better tomorrow is inevitable.

🌎 Where : This is a fully remote role from the united states, however, frequent travel (10-15%) will be required to attend in-person team and client meetings

🤝 Type : Full time, salaried role

Founded 23 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.

To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.

Now, we're on the lookout for a passionate Account Director to join our Client Services, North America team! 💼

What You’ll Do 📅

You will serve as a strategic leader and primary point of contact for several key clients, including two significant North American based organizations in the tourism and CPG industries. You have experience in integrated marketing (with expertise in the social space) are well-versed in account management functions, with experience in working cross-functionally to create best-in-class work.

Build strong client relationships : You’ll maintain and achieve growth on existing accounts, driving client satisfaction at every touch point, and acting as a trusted advisor to ensure high levels of satisfaction and retention.

Account management expertise : You’ll proactively identify areas of opportunity to grow accounts and drive revenue; working with the Senior Account Director and VP, Client Services to define team processes. You’ll play a key role in leading and developing annual scopes of work, yearly planning, quarterly business reviews. You’ll think critically to anticipate and understand client needs and workflow to ensure work is delivered on time and within budget.

Cross functional collaboration : You’ve worked in an agency environment, and know the functions of various departments (Social, Project Management, Creative, Strategy, etc), and when to tap into the right people to get effective, efficient results.

Socially savvy : You have experience in social media / community management and are able to draw on this expertise to guide your clients and the wider agency team to create the best social-first work for your client. You speak the language and can keep up with the ever-evolving world of social.

Financial acumen : You’re well versed in overseeing large budgets, are accustomed to forecasting and can navigate the ins and outs of financial statements.You will work alongside our Finance department to ensure accurate billings and revenue tracking. You have a commercial mindset, keeping the health and profitability of the agency top of mind.

Confident and clear communicator : You’ll form and articulate strong points of view informed by a confident understanding of the business and landscape of your clients. You’ll exude calm under pressure, turning obstacles into wins, and handle uncomfortable conversations with grace and positive intent.

About You 👇

A Chameleon :

Ability to think big picture one minute and get into the weeds the next

Have worked on highly ambitious, nimble teams and can stretch to fill any need — rolling up your sleeves to get the work done doesn’t bother you

Resiliency :

You have experience in an agency environment and are able to meet client challenges and drive outcomes with optimism despite potential hurdles

Solution-Oriented :

Lead the team to proactive thinking that not only builds the client's business but also helps grow the agency

Ability to identify any red flags and recommend proactive solutions to mitigate any risk.

Passionate about results and demonstrating a strong ROI for our clients.

Genuine Human :

You bring your authentic self to work and foster a positive and collaborative work environment, encouraging teamwork, open communication, and a culture of excellence across the agency’s cross-functional teams. Inspiring confidence with everyone you work with.

Curiosity :

Ongoing interest about clients’ evolving business and a passion for solving challenges

Continually staying up to date on industry trends, emerging technologies, and social media platform changes to identify opportunities for innovation and growth.

Experience

7+ years of client-facing experience in a digital, social media / community management agency setting, leading client services for high-profile brands and managing large scopes of work (ideally in the tourism and / or CPG segments)

Proven track record of building and maintaining client relationships and commercial success, demonstrating growth in account management efforts

Previous experience in managing large, complex accounts with multiple key stakeholders, with minimal supervision

Up-to-date and current knowledge of social platforms, online communities and social media trends

Solid experience with financial management, including scoping and forecasting

Social Element Values

✨ Bring the joy : Our people bring the joy by radiating energy , creating an uplifting atmosphere, and spreading positive vibes that's magnetic to everyone around them!

🌟 Trusted Pioneers : Our trusted pioneers are trailblazers driven by curiosity , leading the way with best-in-class solutions and innovative ideas.

🤗 Everyone’s welcome : We create an inclusive and respectful environment where communication is jargon-free , and everyone feels welcome

👐 We’ve got you : With a team that's professional, reliable, smart, and prepared, we are problem-solvers who get it done and do it brilliantly.

🫶 Genuine humans : Our genuine humans are compassionate, honest, and unapologetically real.

Benefits

Please note these benefits are for US based employees only

🏠 100% Remote working

🌞 33 days of holiday (including the bank holidays)

🎂 Birthday off

🐕‍🦺 Annual Occasion Day off for an important event

🙏 1 Volunteer day off

😷 Paid Sick time off

⚕️ Group Insurance Medical plans with generous employer contribution, including one plan that is employer covered

🤓 Dental and Vision plans

🏦 FSA & HSA Options , with employer contribution to HSA on select plans

👴🏽👵 401k with employer matching

🌡️ Employer Paid Long-Term / Short-Term Disability

🧑‍🤝‍🧑 Enhanced family friendly policies

😴 Career Break : After 1 year's service, can take between 4 weeks and 1 year unpaid leave.

👩‍⚕️ Wellbeing Support

🤗 3 x Wellbeing Days

🏖️ Flexible Fridays (Working half day)

The Hiring Process

🤝 Culture + Connect Call with one of Talent Team

✨ Skills + Experience Interviews with VP, Client Services, NA + members of NA SLT

🧑‍🤝‍🧑 Task + Final Interview

Our Diversity, Equality & Inclusion Commitment

We welcome applications from diverse and under-represented groups regardless of their background.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfill all the requirements, we encourage you to still apply — we’d love to hear from you! 🙂

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

✍️ How To Apply

If you're ready to make your mark with us, upload your resume and a cover letter explaining your personal / professional experience and why you're excited to join our team. Don't forget to include the specified details in your cover letter / video to ensure your application gets processed!

• If you would prefer to submit your application in a different format, please feel free to get in touch with us at talent_tse@thesocialelement.agency and we will be happy to assist you in any way we can. We will be unable to process applications via this inbox.

Excited to embark on this journey with us? We can't wait to hear from you! ❤️