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Membership Strategic Manager

Membership Strategic Manager

Girl ScoutsAustin, TX, US
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Girl Scouts of Central Texas

Job Description

Job Title : Membership Strategic Manager

FLSA Status : Full-time, exempt

Department

Membership

Reports To : Membership Volunteer Strategy Senior Manager

Location : Austin

Job Purpose : The Recruitment Strategy Manager plays a pivotal role in driving membership growth by developing, implementing, and evaluating comprehensive year-round recruitment sales strategies for both girl and adult members within the Council. This position provides leadership and management oversight to a team dedicated to lead acquisition, cultivation, conversion, and placement across our service area. Additionally, the Recruitment Strategy Manager ensures the maintenance and effectiveness of all systems that support recruitment functions.

This is not a Human Resources position.

Essential Functions

Recruitment Strategy and Leadership

  • Provides strategic leadership in the creation and implementation of agile, data-based and responsive Council wide membership recruitment strategies for both youth and adults.
  • Oversees a team dedicated to supporting recruitment sales functions, including lead management.
  • Works in partnership with other departments to ensure that all strategies are aligned with the strategic plan and current Council priorities.
  • Provides direction for establishing, cultivating, and maintaining relationships with schools, like-minded community organizations, faith-based organizations, and businesses to promote and deliver Girl Scouting within our service area.

People Management

  • Leads with clear expectations for the work and outcomes of a high-performing, team , accomplishing goals through innovation and delegation.
  • Offers ongoing coaching, training, development opportunities, and a culture of teamwork that inspires realization of department and organization objectives.
  • Actively participates in development of environments and processes that foster diversity, equity, inclusion, and access through words, actions, and attitude.

    • Relationship Building and Collaboration

  • Builds and maintains strong relationships with key stakeholders, including staff, donors, members, adult volunteers, as well as corporate and community partners.
  • Fosters positive collaboration with other departments / teams to best support mission goals and objectives.
  • Collaborates with peer groups to understand trends, opportunities, and best practices of the Girl Scout movement and leverage such practices for Girl Scouts of Central Texas.

    • Project Management and Communication

  • Develops and oversees annual departmental budgets and ensures appropriate resource allocation.
  • Leads various projects related to this role, monitoring progress and keeping stakeholders informed throughout project lifecycles.
  • Effectively and intentionally communicates ideas and information to internal and external customers in a variety of outlets and formats, including emails, texts, website, social media, reports, presentations, training opportunities, and meetings.

    • Required Qualifications

  • Three or more years knowledge of the sales and leads process, managing workflow and technology systems, and managing data, including, comprehension, analyzation and reporting of data to achieve organization and department objectives.
  • Five or more years of experience working for a membership-based, youth-based, or other related organization
  • Three or more years of supervisory experience with a proven track record of leading people while cultivating a work culture that is high performing, inclusive, innovative, creative, and fun.
  • Strong interpersonal skills, including a natural curiosity and openness about other perspectives and an ability to be diplomatic and professional when interacting with a wide variety of people and sensitive situations.
  • Ability to assess training needs of staff and provide coaching to increase staff empowerment, efficiency, problem-solving skills, and performance.
  • Ability to work effectively cross-departmentally, cultivating a culture of collaboration, and demonstrating respect for cross-departmental processes, staffing, and expertise.
  • Effectively interact, work, and collaborate with people of various cultural backgrounds and promote an environment of inclusivity.
  • Ability to positively influence others and maintain effective relationships with key stakeholders.
  • Ability to critically assess current processes and suggest improvements.
  • Strong written and oral communication, public speaking, and presentation skills.
  • High-level proficiency in Microsoft Excel, Word, and Outlook or similar productivity software.
  • Ability to make a commitment to the philosophy of Girl Scouting, both nationally and locally.
  • Capable of maintaining strict confidentiality and professionalism when handling sensitive information.
  • Yearly membership in GSUSA is required.
  • Maintains a valid TX driver's license, an acceptable driving record, acceptable vehicle insurance, and reliable transportation to travel within Girls Scouts of Central Texas service area.
  • Satisfactory results from a criminal background check.

    • Education

  • Bachelor's degree in a field related to the job or an acceptable combination of education and experience to meet job qualifications

    • Preferred Qualifications

  • Experience with CRM software tools (e.g., Salesforce), data warehouse tools (e.g., Looker), and task management software (e.g., Asana).
  • Non-profit experience.
  • Bilingual in English / Spanish.

    • Physical Requirements

  • This is largely a sedentary role but involves walking or standing for brief periods of time and for special events.
  • Frequent travel within the greater Austin area. Occasional travel throughout the rest of GSCTX's assigned geographical area, including Waco, San Angelo, Killeen, Bryan / College Station, and Brownwood. Infrequent travel opportunities outside the Girl Scouts of Central Texas region.
  • Frequent use of computers and other office productivity machinery, such as copy machines and printers.
  • Periodic filing will require the ability to reach, push, pull, bend, stoop or stand as necessary. Will occasionally lift office products and supplies weighing up to 30 pounds.
  • Normal visual acuity and field of vision, hearing and speaking abilities, finger dexterity and repetitive hand motions for manual manipulation of a keyboard or mouse.
  • Ability to read, write, and communicate verbally and in written form to express and exchange ideas and can understand, remember, and communicate routine information.
  • Ability to compose material such as operating procedures, organization-wide communications, detailed reports, and slides to aid in presentations.
  • Ability to maintain emotional control under stress.
  • Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the key responsibilities of this position.

    • Environmental Demands

  • Continuous indoor activity and exposure to florescent light.
  • Some outdoor activities and exposure to weather.
  • Ability to work in the office and travel 20% of time to other locations within the council jurisdiction time to meet with members, collaborate with diverse community groups, and represent the council in the community.
  • Work some nights and weekends, as needed.
  • Frequent work under stress and under pressure of deadlines.

    • Important Note : The information contained in this job description is intended to outline the general nature and scope of work being performed by an employee assigned to this position. It is not intended to be construed as a contract, or as an exhaustive list of all responsibilities, duties and capabilities required of a person employed in this capacity. Job descriptions are subject to change at the discretion of the Girl Scouts of Central Texas.

    Girl Scouts of Central Texas is an Equal Opportunity Employer.

    This employer participates in the Electronic Employment Verifications Program. Please click the E-Verify link before for more information.

    https : / / www.e-verify.gov /

    J-18808-Ljbffr

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