Global Customer Success VP
VirtualVocationsAurora, Illinois, United Statesjob_description.job_card.30_days_ago
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A company is looking for a VP of Global Customer Success to lead the customer success organization globally and ensure effective product adoption and high renewal rates.
Key Responsibilities
Oversee global customer support and ensure achievement of adoption, revenue growth, retention, and renewal goals
Develop strong customer relationships and drive satisfaction while managing escalations
Collaborate cross-functionally to enhance customer experiences and account growth
Required Qualifications
12+ years of enterprise-level customer success experience at a SaaS company
10+ years of experience in Customer Success Management leading a global organization
Proven track record of achieving adoption, revenue, and customer satisfaction goals
Strong analytical and data-driven focus with a solution-oriented mindset
BA / BS Degree in a related discipline or equivalent experience
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Global • Aurora, Illinois, United States
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