Operations Manager

Operations Manager

Become part of Restaurant Associates, the industry's leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards - Best Places to Work, This is R / A!

The Operations Manager for the Delta One Lounge at JFK will oversee the seamless execution of service across all front-of-house areas, ensuring an exceptional guest experience that reflects both Delta's and Restaurant Associates' standards of luxury hospitality. This role requires a hands-on leader with refined service expertise, operational acumen, and the ability to manage and inspire a high-performing team in a fast-paced, premium lounge environment.

Key responsibilities include :

• Lead, train, and develop all front-of-house associates, ensuring flawless fine dining service and hospitality standards.
• Oversee daily operations across restaurant, bar, and market-style outlets, ensuring all guest touchpoints reflect the Delta One brand experience.
• Manage scheduling, payroll, and administrative functions to ensure efficient labor and cost controls.
• Conduct daily pre-shift meetings and service briefings to align staff on VIPs, flight schedules, and special events.
• Coordinate with culinary, beverage, and housekeeping teams to ensure consistent quality and service flow.
• Manage all reservation and seating systems to maximize capacity and guest satisfaction.
• Maintain a visible presence on the floor, engaging with guests and resolving any issues promptly and professionally.
• Ensure all FOH areas maintain the highest levels of cleanliness, safety, and presentation.
• Uphold and reinforce all health, safety, and security standards within an airport environment.

Preferred qualifications :

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Associates at Restaurant Associates are offered many fantastic benefits.

Medical

Dental

Vision

Life Insurance / AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site / state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID : 1475648

Restaurant Associates

Michael Abbey

[[req_classification]]