Customer Support Specialist (Germantown)

1. Support for customer requests such as product research and identification, responding to shared

inbox inquiries, identifying leads, setting up access to online accounts and vetting all information

for fraud.

2. Process order transactions, quotes, expedite shipments and returns, resolve payment and invoice

inquiries, investigate order status and tracking issues, keen awareness to fraudulent attempts on

orders is necessary.

3. Identifying, analyzing, and creatively solving customer issues and concerns while creating

opportunities to increase customer satisfaction.

4. Utilizing other applications for order processing such as Airgas Outlet.

5. Managing, organizing and prioritizing workload to maximize completion of daily responsibilities.

Proactively manage all open items to completion.

6. A high level of initiative, curiosity and potential to go beyond the described role as the team

responsibilities evolve.

7. Special duties as assigned.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.

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• Experience in Gas, Hospitality, Hardgoods, paralegal, Foodservice, DOT, FDA, or Government industry
• Basic knowledge of reporting tools; SAP
• Bachelors or Associate degree
• High School Diploma
• 2 years of customer service experience