Head of Onboarding and Professional Services, Subscription Sales

Head Of Onboarding And Professional Services, Subscription Sales

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.

We're looking for a head of onboarding and professional services to lead and empower our subscription sales onboarding center of excellence. This is a second-line leadership role leading 12 people empowerers (managers) and ~115 individual contributors. You will play a pivotal role in shaping how Gusto supports prospects and customers during onboarding, driving operational excellence, and ensuring our sales and onboarding teams deliver consistently outstanding experiences. This is an opportunity to be at the forefront of innovation leveraging AI and other digital first onboarding solutions driving efficiency and effectiveness for SMB prospects. Additionally, this leader will evolve our onboarding and implementation services for mid-market and enterprise clients ensuring consistent partnership and collaboration to deliver seamless migrations to Gusto's people platform.

The onboarding center of excellence (OCE) team sits within subscription sales and is focused on helping new customers onboard successfully. The team covers :

• Jr. onboarding : High-velocity inbound phone and chat support for direct and Gusto Pro (GPro) prospects.
• Onboarding associates : Outbound support for dedicated seller prospects.
• Specialized onboarding : Implementations and high annual contract value (ACV) pod support.
• Senior onboarding : Solution engineering and enterprise sales support.

Our mission is to deliver seamless, scalable onboarding experiences that empower customers and sellers alike.

Here's what you'll do day-to-day :

Here's what we're looking for :

Our annual OTE range for this role is $250,400 - $293,000 in New York, and $220,000 - $257,000 in Denver and Atlanta. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.