IT Field Technician (Hardware Deployment and Telematics)

Overview

Position Summary :

The IT Field Technician is responsible for the coordination, deployment, and technical support of vehicle tracking systems and associated mobile-connected hardware. This position plays a key role in ensuring timely and efficient hardware installation, maintaining connectivity through mobile networks, managing inventory and logistics, and delivering first-line technical and user support.

The successful candidate will possess a strong technical aptitude, practical experience with mobile networks and GPS tracking devices, and excellent organizational skills to manage equipment and end-user needs across multiple operational sites.

What You\'ll Do

• Coordinate and oversee the deployment of GPS tracking systems, telematics devices, SIM-enabled equipment, and related hardware across company or client fleets.
• Perform or coordinate the installation, configuration, and testing of tracking devices and technical equipment in accordance with safety and operational guidelines.
• Manage and maintain accurate records of hardware inventory, logistics tracking, deployment schedules, and support activities.
• Ensure proper activation, configuration, and connectivity of mobile network services (e.g., APN setup, signal strength verification).
• Monitor the performance and connectivity of deployed devices through remote dashboards and diagnostic tools; escalate unresolved issues to appropriate technical teams or vendors.
• Provide timely technical assistance and user support to internal staff and clients via phone, email, or in person, including troubleshooting hardware and mobile connectivity issues.
• Liaise with mobile network operators and hardware vendors for provisioning, fault resolution, replacements, and support documentation.
• Deliver user training on proper equipment usage, reporting procedures, and basic troubleshooting techniques.
• Assist in the evaluation, testing, and implementation of new tracking technologies and mobile-connected hardware solutions.
• Ensure compliance with internal procedures, data privacy regulations, and technical standards throughout all deployment and support processes.

Who You Are

Qualifications

Working Conditions

About Us

As fiber build experts, ByVerTek provides turnkey services for broadband infrastructure projects where failure is not an option. From design, engineering and locating, to aerial and underground construction and fiber-to-the-home fulfillment, we help digital providers build, upgrade, and maintain the physical infrastructure for delivering high-speed Internet, video, voice, wireless and IoT services – from residential and commercial builds to state-wide fiber network expansions. Our dedication to do it all correctly, safely, on time and on budget has earned us ongoing business from many of the biggest names in the industry. Plus, as a minority owned and controlled business, we can help you meet spending goals for diverse supplier programs.

We Offer Our Employees

EEO Statement

ByVerTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to , , , , , , status, genetics, protected veteran status, , or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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