IT Director

IT Director

Kalahari Resorts & Conventions is seeking an IT Director. We're seeking a highly skilled, on-site IT Director to join our Information Technology team at Kalahari Resorts & Conventions. In this key leadership role, you will be ensuring a secure, stable, reliable, operational, and guest-ready technology experience across all departments. This position plays a critical role in architecting, analyzing, developing, enhancing, testing, installing, implementing, monitoring, operating, maintaining, and supporting a wide range of back of hours as well as guest-facing applications / systems, devices, audio and visual equipment, end-user computers, infrastructure environments, analytical and data platforms, while managing and mentoring a high-performing team.

As part of our leadership team, you'll embody our Promise to Lead with Loveguiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll lead with love, empowering associates by providing reliable tools, patient guidance, and a culture of support where technology feels approachable and enabling. By ensuring secure, seamless systems, they create effortless digital experiences that allow guests to feel cared for through every interaction with the resort.

Key Responsibilities

Lead day-to-day operations and long-term planning for resort technology.

Manage a team responsible for application support, infrastructure, equipment & device management, back of house, and guest-facing technologies.

Support and enhance various 3rd party and custom software applications such as POS, PMS, CRS, Payments, Food & Beverage, Catering, Spa, Inventory Management, Financial, and Marketing CRM.

Oversee version upgrades, patching, and configuration of newly installed software rollouts across operational applications and environments, partnering with the necessary infrastructure and IT Security Enterprise teams.

Collaborate with business units to gather requirements, research technical options, design, architect, and implement solutions in a timely manner.

Leverage a solid understanding of business operations combined with prior IT experiences and knowledge to triage and provide resolution of technical issues and problems.

Maintain compliance with IT security protocols, the payments industry, and data privacy standards (PCI, PII, SOX, GDPR, CCPA, access rights / SSO, etc.).

Manage, prioritize, and direct the daily activities of IT associates, including third-party vendors and service providers.

Participate in an on-call rotation and remain available to work flexible hours, including off-hours, holidays, and weekends.

Travel occasionally to support IT operations at other resort locations.

What We're Looking For

A bachelor's degree in computer science, IT, MIS, or a related technology field is preferred; or equivalent professional technology experience (10+ years) such as technical IT engineering, application, architecture and / or software development, and / or training or an equivalent combination of education and experience.

Proven leadership experience managing IT teams and technical projects.

A background in hospitality, entertainment, gaming, restaurant, or retail industries in an IT environment is strongly preferred.

Experience with hospitality-related technologies : applications, equipment, devices, infrastructure hardware, data platforms / environments, tablets, kiosks, payment devices.

Knowledge of server / workstation OS (Windows, Linux), back-end application database technologies (i.e., SQL Server), application and data integrations resulting in flow of transactional & other critical operational data (i.e., API's), data warehouses that produce critical business reporting and intelligence (i.e., financial), analytical data platforms and models for the organization (i.e., Snowflake), and Martech applications (i.e., CRM).

Experience with ITIL (incident, problem) protocols and tools (i.e., ManageEngine, ServiceNow) in tracking and providing status on IT support work activities and changing management processes, and best practices.

Respond to common inquiries or complaints from guests and business / operations areas effectively.

Engage and drive 3rd party vendors for product insight and support for daily and ongoing issues / problems.

Must be able to utilize and communicate functional and technical components both verbally and through documentation.

Able to prioritize and track the team's delivery and progress while providing timely updates on the work and status of key efforts.

Strong organizational, problem-solving, and communication skills.

A leadership style rooted in collaboration, respect, and service to others.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including :

Career growth opportunities with promotion from within

401(k) matching, paid time off, and holiday compensation

Health, dental, and vision coverage for full-time associates

Employee appreciation events, discounts, and perks at all resorts

Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Lovebecause love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park. Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA

Kalahari Resorts & Conventions is an Equal Opportunity Employer.