Housing Navigator-11-230-SC / Santa Fe Springs

Job Description

Job Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Housing Navigator is responsible for supporting individuals experiencing homelessness in securing and maintaining permanent housing through personalized, client-centered services. Working in close collaboration with case managers and other service providers, the Navigator assists clients in overcoming barriers to housing, accessing financial and supportive services, and navigating the housing system. This includes completing assessments, developing individualized housing plans, conducting housing searches, and ensuring a warm handoff to permanent housing case managers. The role also involves ongoing coordination with landlords, community partners, and housing agencies to facilitate placements and maintain compliance with program standards. A trauma-informed, harm-reduction, and housing-first approach is essential to this role.

Essential Functions

Housing Planning and Navigation

• Develop and implement individualized housing plans in collaboration with each participant.
• Complete CES assessments and HMIS entries within required timeframes.
• Assist participants in obtaining documentation needed for housing and uploading into HMIS.
• Conduct housing searches, accompany clients to view units, complete rental applications, and ensure applications are submitted after voucher deadlines.
• Build and maintain relationships with landlords, property managers, public housing authorities, and housing agencies to expand housing options.
• Provide education on lease requirements, tenancy expectations, and assist with lease signings and move-in logistics.
• Support clients in accessing security deposits, furniture, and household essentials.
• Complete housing applications, including the Universal Housing Application.
• Assist participants in understanding the requirements of the lease, the lease up process, and expectations for tenancy.
• Review and negotiate leases with landlords / property managers, conduct unit site visits and provide support to the participant regarding budgeting for housing expenses.

Client Support and Case Management

Resource Coordination and Advocacy

Documentation and Compliance

Collaboration and Communication

Reporting and Administration

Additional Responsibilities

Working Conditions

This position requires the ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or frequent basis. Must be able to grasp, push, and pull objects such as file drawers, and reach overhead. Requires the ability to operate standard office equipment, including a computer, fax machine, and telephone. Must be able to lift and carry items weighing up to 25 pounds. The role involves primarily field-based work, with occasional office duties such as filing, copying, and attending staff meetings.

Minimum Qualifications

Skills, Knowledge & Abilities