Customer Relations Manager

Tampa Honda Dealership

Are you a customer service professional who has the drive to perform, excel and improve constantly? Then this opportunity in automotive retail might be perfect for you!

We are part of the Lithia & Driveway family. The largest auto dealership group in the country with over 350 stores. Lithia & Driveway is about providing customers with an honest, simpler buying experience, all the while working in a positive team environment.

Responsibilities :

• Leading CR process management at assigned stores by observing, installing, and training approved processes.
• Manage and enhance the overall customer experience
• Handle customer inquiries, concerns, and complaints promptly and professionally
• Provide assistance with administering Employee Satisfaction Survey programs.
• Maintain a working knowledge of the Performance Dashboard.
• Coordinate with internal teams to ensure timely and accurate service delivery
• Develop and implement strategies to improve customer satisfaction and retention
• Monitor customer feedback and generate reports to identify trends and areas for improvement
• Train and support team members on customer service best practices
• Maintain dealership standards for communication, professionalism, and customer care

Qualifications :

We offer best-in-class industry benefits :

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.