URBN Call Center Intern

Contact Center Intern

URBN is looking for a Contact Center intern to join us for the Summer. During this internship experience, you will have exposure to a variety of components of the URBN Brands and Supply Chain organization. The position requires a self-directed, motivated individual prepared for a fast-paced environment. Working as an intern with Urban Outfitters, Inc. will provide you with guidance for future management skills and the opportunity to execute key managerial decisions.

Each summer URBN Inc. welcomes candidates from across the country to immerse themselves within various teams across our portfolio of brands and gain hands-on learning experience in the area of business which they choose to pursue. Our paid internship program also offers a summer full of intern focused events including exposure to our senior leadership across the business in small group settings, insight into company initiatives, off-site field trips & for those qualified a chance to interview for a full-time job opportunity. See for yourself what our past & present interns are up to @urbncareers!

The internship is located at our home office in Philadelphia and will run from 6 / 1 -8 / 7.

Summer Internship Program Application Process :

1. Apply to one (1) internship posting that best suits your interest & skills. If there is a project component in the application (see below within role qualifications), it is required that you submit this to be considered for a position. This is due at the time of your application submission.

2. Complete Video Interview : Candidates selected will receive an email with a link to complete a video Interview. You will have 2 days to complete this portion of the application once the email is received.

3. Interviews will be scheduled with our internal teams, continuing on a rolling basis.

Applications will close at 5 : 00pm EST on November 3rd 2025.

Role Responsibilities

• Collaborate effectively across all organizational levels, including customer service representatives, fellow supervisors, operations personnel, customer service managers, brands and our corporate office.
• Ready to take on varied responsibilities and thrive in a multitasking environment, paying meticulous attention to detail.
• Assist in the analysis and development of contact center metrics and business processes
• Assist in the development of report processes across the organization
• Support various components and activities spanning the project management life cycle such as business case analysis, detailed requirements, testing / deployment and issues management
• Learn how a contact center operates from departmental tasks and call center operations, supporting team members and overall process improvement
• Understand your team's monthly performance scorecard and management process, including CMGAR and reviews.
• Prepare and deliver monthly reports, action plans, and presentations to senior leadership

Role Qualifications

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com / work-with-us / benefits

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.