Receptionist & Insurance Clerk - Orthopedics

Receptionist

The receptionist is responsible for checking patients in / out, scheduling appointments, taking payments, answering the phone, filling charts, and other related duties. The clerk is also responsible for entering data in the computer and helping in other areas when needed.

Primarily Interacts with : administration, physicians, employees, clinical and non-clinical departments, patients, and visitors.

Primary Functions :

• Cordially greet and assist patients and visitors.
• Arrange patient appointments for Practitioners.
• Ensure accurate information is obtained for billing, coding and adjusting patient visits.
• Answer telephone calls and take messages when appropriate.
• File patient charts and prepare medical records for mailing.
• Pull and prepare patient charts for the next day.
• Maintain and order office supplies as needed.
• Provide exemplary customer service.
• Maintain confidentiality and compliance with HIPAA.
• Cooperate with other personnel to achieve departmental objectives and maintain good employee relations, inter-departmental objectives and infection control policies.
• Cordially demonstrate timeliness and professionalism in appearance, communications, and actions during all interactions and with all individuals and entities.
• Solve practical problems, dealing with a variety of issues, and interpret a variety of instructions furnished in written and oral form.
• Attend meetings as required.
• Perform other duties as requested or assigned.

Requirements :

Ability to use equipment, tools, materials, machines : Computer, telephone, facsimile machine, copier, scanner, printer, calculator and other standard office equipment.

Education / Experience / Skills / Abilities :

Physical and Mental Requirements :

Physical :

Mental :

Individual position core competencies :

Required education within first 60 days (if employee is from outside organization) :

Continuing / Annual Education and Training :

OSHA Classification :

Identify with a check the OSHA Job Category that describes this job. The intent is to enhance worker protection by identifying any risk in the performance of routine and reasonably anticipated job-related functions.

_____ Category I : Tasks that involve exposure to blood, body fluids or tissues.

All procedures or other job-related tasks involve an inherent potential for mucous membrane or skin contact with blood, body fluids or tissues or a potential for spills or splashes of them are Category I tasks. Use of appropriate protective measures, such as gloves, masks, goggles, and gown are required for every employee engaged in Category I tasks.

__X__ Category II : Tasks that involve no exposure to blood, body fluids or tissues but employment may require performing unplanned Category I tasks.

The normal work routine involves no exposure to blood, body fluids or tissues, but exposure may be required as a condition of employment. Appropriate protective measure, such as gloves, masks, goggles, and gown are readily available to every employee engaged in Category II tasks.

_____ Category III : Tasks that involve no exposure to blood, body fluids or tissues and Category I tasks are not a condition of employment.

The normal work routine involves no exposure to blood, body fluids or tissues (although situations can be imagined or hypothesized under which anyone, anywhere might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first-aid or to be potentially exposed in some other way. Tasks that involve handling implements or utensils, use of public or shared bathroom facilities or telephone and personal contacts such as handshaking are Category III tasks.

Additional Information :

The employee will demonstrate continuous commitment to the maintenance of a clean and safe work environment that is compliant with applicable regulatory agency requirements. The employee will follow established infection control procedures.

The employee will ensure the effective and safe use of all equipment used in his / her activities, if applicable.

The competence of the employee in performing his / her job duties is evaluated during orientation to his / her position and will be demonstrated, maintained, and improved on an ongoing basis. The employee will adhere to the assigned schedule and report to work on-time.

The employee shall abide by the requirements set forth in the Code of Conduct and report suspected violations of the Code of Conduct.

The employee will recognize, appreciate and incorporate an employee's, patient's and patient's family's unique differences, such as culture, spiritual beliefs, gender, race, ethnicity, lifestyle, socioeconomic status, age, and values, into an individualized plan of care or plan of action.

The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered a detailed description of all the work requirements that may be inherent in the position. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

The job description does not constitute a contract of employment and the company or employee may exercise its employment-at-will rights at any time.