Director of Hospitality

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

Wellness resources

Job Title : Director of Hospitality

Status : Full Time

Reports to : VP of Hospitality

Salary Range : $110,000 / year

JOB DESCRIPTION & EXPECTATIONS

The Director of Hospitality oversees the operations of multiple hospitality properties, ensuring exceptional guest satisfaction, strong team performance, and overall operational efficiency. This role is a blend of high-level leadership and hands-on management, requiring frequent travel between locations, in-depth knowledge of daily taproom functions, and the ability to serve as both a company ambassador and a liaison between executive leadership and on-the-ground teams.

Essential Duties & Responsibilities

Operational Leadership

• Oversee day-to-day operations across multiple locations to ensure consistency and efficiency.
• Implement regional strategies to drive revenue growth and optimize operational practices.
• Monitor performance metrics; identify areas for improvement and implement solutions.
• Ensure adherence to industry standards, safety regulations, and company policies.
• Oversee ordering, vendor relationships, food and labor costs, and ensure that weekly, monthly, and quarterly meetings are occurring as scheduled.

Team Management

• Lead, mentor, and support General Managers and other regional staff.
• Recruit, train, and develop team members to uphold high standards of service.
• Conduct regular performance reviews and provide coaching to enhance team performance.
• Foster a positive, communicative, and inclusive work environment at all levels.

Financial Management

• Develop and oversee regional budgets and financial performance.
• Implement cost-saving initiatives while maintaining service quality.
• Monitor and analyze sales data to identify revenue opportunities and maximize profitability.

Guest Experience

• Ensure a high level of guest satisfaction across all locations.
• Handle escalated guest concerns with professionalism and resolution-oriented focus.
• Maintain and enforce quality control and brand standards.

Relationship Management

• Maintain strong partnerships with vendors, suppliers, and service providers.
• Collaborate with Events, Facilities, and other departments to ensure coordinated operations.
• Represent the companys mission and values both internally and externally.

Other Duties

• Attend and actively participate in leadership meetings at both the home office and regional levels.
• Continuously strive to elevate the hospitality experience for guests, staff, and the broader community.

JOB REQUIREMENTS

Qualifications :

• At least 10 years of experience in Hospitality Management.
• Self-motivated and able to navigate regional travel and autonomous problem-solving.
• Strong interpersonal, communication, and negotiation skills.
• Demonstrated leadership abilities with a collaborative approach.
• Excellent customer service and guest recovery skills.
• Ability to adapt in a fast-paced, evolving environment.
• Proven track record in multi-unit operations, staff development, and financial management.
• Strong business acumen and data-driven decision-making skills.
• Ability to build and implement effective training programs.
• Experience with Toast POS and Restaurant365 (R365) systems is a plus.
• Valid ServSafe and / or TIPS certification (or ability to obtain upon hire).

Physical Requirements / Work Environment :

• Reliable transportation and ability to travel regularly between locations.
• Ability to lift at least 50 lbs and to stand for extended periods of time.

ABOUT US

HENDLER FAMILY BREWING COMPANY IS PROUDLY INDEPENDENT AND FAMILY-OWNED.

HFBCo was founded in 2011 by three brothers, Jack, Eric and Sam Hendler and is still family owned to this day. Our mission? Create high-quality products that honor tradition and the spirit of inspired innovation. With an entrepreneurial heart and a passion for people, we take pride in learning from and contributing to our vibrant community.

HFBCo is proud to offer the following benefits to our valued employees :

• Medical, Dental, Vision start on day one
• Matching 401k after 9 months of employment
• Paid time off, Vacation, Sick time, Company holidays
• Training and industry related education
• Membership in Master Brewers Association of America
• Employee Meals
• Free case of our beer weekly (must be 21+ years of age)

Hendler Family Brewing Company is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require assistance or accommodation due to a disability, please contact us at hr@hendlerfamilybrewco.com.