Sales Support Specialist II

Job Description

Job Description

Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism — and we treat our employees like the valuable assets they are.

Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American distributor of industrial supplies. With over 40 warehouse sites in the United States and Mexico, we maintain an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling and safety products.

In addition to competitive salaries and benefits, we offer an environment that asks you to make a difference. We value hard work and common sense, and we consistently reward those that exemplify these traits. If you're looking for a great team to grow with and if you are willing to embrace the challenges of being expected to be the best, we welcome you to come join the R.S. Hughes Company, Inc. team!

Position Description

The Sales Support Specialist II is responsible for managing various aspects of sales support and coordination between different departments within the organization. The successful candidate will be a key point of contact for field sales and will play a vital role in ensuring ongoing success of the sales organization, efficient operations, and driving overall customer satisfaction and retention. This role requires both direct client interaction and working with internal stakeholders to navigate and address client service and support needs. This role will be focused on supporting key clients managed by sales professionals (or entire regions / markets) and work closely with stakeholders in strategic accounts, marketing, and other functions as required based on the service or issue request from the sales teams. This position will work collaboratively with internal and external partners to develop new opportunities and improve business. This role is expected to adhere to all company policies and safety protocols.

Key Competencies Required to be Successful as a Sales Support Specialist II

Sales Support

• Support field sales on a variety of tasks directly related to the sale and / or development of business.
• Review and support qualifying opportunities with sales, produce quotes, understand ordering conditions, and product onboarding.
• Promptly turnaround all quoting and sourcing requests in alignment with pricing strategies.
• New business onboarding : Review contracts, identify requirements, delegate to the appropriate business unit leads, and track deliverables.
• Pricing & Margin Management – assist in price increase implementations.
• Provide technical information related to manufacturing specifications, care and maintenance of product, delivery options, and warranties.
• Develop and maintain current knowledge and resources to answer questions regarding, but not limited to product availability, delivery schedule, vendor contact and line information, product information and specification, product selection, and substitutes.

Problems & Solutions

Quality Control

Planning, Reporting, & Analysis

Customer Relationships

Product Knowledge

Internal Coordination

ERP & CRM Management / Maintenance

Other Assignments

Education / Certification / Licenses

Skills That Will Make You Successful

Soft Skills

Hard Skills

Target Base Compensation range for this non-exempt role is $23.00 - $25.00 / hr. DOE.

This is a Full-Time position, eligible to participate in the Company’s benefit plans including : Paid Time off; major medical, dental, vision; Company paid short-term and long-term disability; paid parental leave; various supplemental benefit plans; and Employee Stock Ownership Program (ESOP).