Applications Support Senior Analyst

Citibank, N.A. seeks an Applications Support Senior Analyst for its Tampa, Florida location.

Overview

Provide user support for financial software applications and ensure stability of Private banking and wealth management systems, tools, and applications. Utilize data-driven approaches for website performance, improve IT operations, and adopt Site Reliability Engineering methodologies for predictive issue identification.

Responsibilities

• Provide user support for financial software applications and ensure stability of Private banking and wealth management systems, tools, and applications.
• Provide data-driven solutions for website performance and improve IT operations; implement predictive issue identification with Site Reliability Engineering methods.
• Use Access Matrix and Hardware Security Module software for multifactor authentication and cybersecurity of applications.
• Troubleshoot, perform root cause analysis, and resolve or devise workarounds for user-facing and batch issues that the help desk and level 1 teams cannot resolve.
• Setup, configure, and create domains for applications with middleware tools such as WebSphere and WebLogic.
• Assist with user inquiries on data and provide complex queries to business users using Oracle SQL, PL / SQL, and Microsoft SQL.
• Participate in software release deployments and perform technical / business checkouts; execute production controls for disaster recovery plans while maintaining alerts and monitoring for critical applications.
• Communicate complex technical issues to business users; collaborate with cross-functional stakeholders; use Papyrus software for document and data analysis and integration with IT infrastructure.
• Complete end-to-end application setup and configuration of infrastructure from inception to go-live.
• Assist with website onboarding for financial domains, regulatory projects, and software upgrades as per market standards.
• Leverage knowledge of handling application data, information security practices, and risk-aware processes for integrations.
• Partner with development and Citi infrastructure teams for mobile performance engineering initiatives.
• Implement application monitoring solutions and tools to proactively monitor health and business transactions.
• Create programs to automate manual touch points, scheduling batches, and setting up critical application and environment monitoring using tools such as ITRS, Unix / Linux shell scripting, uDeploy, and AppDynamics.

Requirements

Applicants submit resumes at https : / / jobs.citi.com / . Please reference Job ID #25903293. EO Employer.

Additional Information

Wage Range : 139,194 to 139,194

Job Family Group : Technology

Job Family : Applications Support

Time Type : Full time

Primary Location : Tampa, Florida, United States

Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; and paid time off packages (vacation, sick leave, holidays). Availability of offerings may vary by jurisdiction, job level, and date of hire. For more information, visit citibenefits.com.

Citigroup is an equal opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. If you need a reasonable accommodation to use our search tools or apply for a career opportunity, please review Citi Accessibility information and the EEO Policy Statement.

J-18808-Ljbffr