Resident Experience Ambassador

Resident Experience Ambassador

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team.

When you join our Leasing and Resident Experience team as a Resident Experience Ambassador, you are joining a passionate team dedicated to nurturing belonging in our apartment communities. This role is a pathway to leasing and community management opportunities.

Primary responsibilities include :

• Elevate the customer service experience for existing and prospective residents in accordance with our service standards.
• Engage with existing and prospective residents, guests and vendors to solve problems and provide timely assistance.
• Maintain organized records, secure and retrieve packages and provide office support.
• Contribute to resident satisfaction and retention efforts with smiles, empathy, empowered execution, and a commitment to achieving team goals.
• Demonstrate integrity and professionalism in dealing with residents, prospects, employees, and outside contacts.
• Champion company values and operations standards.
• Demonstrate your learning agility by owning your path to professional development and advancement.

The ideal team member :

The hourly range for this role is $17.42 - $27.37 (subject to experience). In addition to the base salary, this role may be eligible to participate in our monthly and annual bonus programs, which may include leasing commissions, renewal bonuses, and spot awards.

Team member benefits include :

Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.