Visitor Services Coordinator

Visitor Services Coordinator

The Visitor Services Coordinator will serve as the first point of contact for all guests in the McLane Alumni Center in the Mark and Paula Hurd Welcome Center, and for all constituents contacting University Advancement via phone and email. They will respond and interact with constituents and campus partners in a professional, engaging, and timely manner. They will coordinate and provide administrative support functions for the McLane Alumni Center and other University Advancement projects, events, and initiatives as needed.

A high school diploma degree and three years of relevant work experience is required. A Bachelor's degree and five years of relevant work experience are preferred. All applicants must be currently authorized to work in the United States on a full-time basis.

What You Will Do

• Maintain consistent, punctual attendance to fulfill required job duties and meet the needs of the Division of University Advancement
• Ensure consistent, professional demeanor, behavior, and appearance to appropriately represent the Division and University
• Quickly develop and maintain a high level of University and Division-specific knowledge to serve as a subject matter expert
• Serve as a valuable resource for all guests, callers, and correspondents; quickly and correctly addresses their needs and connects them to other helpful campus partners and resources
• Demonstrate a high level of skill in critical thinking and issue resolution
• Prioritize in-person guests by greeting them promptly and warmly; skilled at effectively interacting with multiple guests at once and managing a variety of needs and requests
• Respond to all Division calls and emails promptly and complete any needed follow-up within 24 hours
• Ensure processes and procedures are in place for effective and efficient daily operations in the McLane Alumni Center
• Coordinate / support meeting logistics for McLane Alumni Center events
• Responsible for purchasing and stocking all needed supplies
• Serve as a helpful liaison between University Advancement and campus partners
• Demonstrate a high level of discernment to identify, analyze, and independently solve issues in accordance with University and Division policies and procedures
• Maintain discretion and security with constituent information
• Demonstrate expertise in utilizing Vision CRM and documents constituent interactions in Vision on a timely basis
• Demonstrate expertise in and provides administrative support within event management software system
• Prepare, analyze, and distribute needed reports on a regular cadence
• Provide project management and event support as needed
• Perform all other duties as assigned to support Baylor's mission
• Ability to comply with university policies
• Maintain regular and punctual attendance