Genesys Developer- Hybrid

Genesys Architecture

• Deep understanding of Genesys system architecture On-Prem
• Design of scalable, high availability, and secure Genesys environments
• Expertise in component interactions : Interaction Server, URS, Stat Server, Config Server, Message Server, etc.
• Experience in environment sizing, network design, and failover strategies

Genesys Framework Management

• Administration of core Genesys components : Config Server, Stat Server, Message Server, T-Server
• Hands on experience with Configuration Manager (CME) and Genesys Administrator Extension
• Managing applications, agents, tenants, and system-level objects

Genesys Intelligent Workload Distribution (IWD)

• Configuration of IWD positions, workbins, and workload types
• End to end routing design for IWD Work, Email, File Server Capture, and API-based interactions
• SLA-based prioritization, segmentation, and distribution logic

IWD Rules Engine

• Design and implementation of routing rules using the IWD Rules Engine
• Dynamic rules for prioritization, eligibility, assignment, and escalation
• Experience with policy management and version control of rules

Routing & Workflow Design

• Development of routing strategies using Genesys Composer or Architect
• Multi-channel workflow design (email, File Capture and work items)
• Experience with skills-based routing, business rules, and conditional flows

File Server Capture Interface

• Configuration of file monitoring for ingestion of documents into work queues
• Automation of document classification and routing to appropriate agents or queues

Email Integration / Microsoft Graph API

• Integration of mailboxes via Microsoft Graph API for email ingestion
• Experience with OAuth2 authentication, email parsing, and conversion to work items
• Routing logic for inbound email based on headers, subject, or content rules

Genesys Pulse (Real-Time Reporting)

• Configuration and customization of Pulse dashboards and real-time KPIs
• Monitoring queue, agent, and system-level metrics
• Stat Server configuration and tuning for real-time performance

Genesys InfoMart & SAP BusinessObjects (BO)

• Design of historical reports using Genesys InfoMart data structures
• Report creation, scheduling, and analysis using SAP BO
• Data analysis for performance, SLA adherence, and capacity planning

Oracle Database

• Strong understanding of Oracle DB Tables and schema design
• Writing complex SQL queries for reporting, data extraction, and troubleshooting
• Experience integrating Oracle databases with Genesys reporting and routing workflows

Monitoring & Troubleshooting

• Experience using Genesys logs, Pulse, ICON, and historical data for root cause analysis
• System health monitoring, alerting, and performance tuning

Required Skills

• 3-5 years for the overall Genesys administration / IWD support experience
• Java—Used for building / maintaining routing strategies, APIs, and integration components in Genesys environment 3-5 years
• JavaScript—Used in web services, APIs, and Genesys Workspace customizations 3-5 years
• Oracle Database—Writing SQL queries, stored procedures, and analyzing configuration / reporting data from Genesys DBs 3-5 years

Contact the recruiter working on this position : The recruiter working on this position is MANOJ Kumar Akkapelly (Raghu Team).

His / her contact number is

His / her contact email is

Our recruiters will be more than happy to help you to get this contract.

MSys

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