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Inside Technical Sales Support
Inside Technical Sales SupportJTL Services, Inc. • Raleigh, NC, US
Inside Technical Sales Support

Inside Technical Sales Support

JTL Services, Inc. • Raleigh, NC, US
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JTL Services, Inc. has been retained to find top candidates for this growing business.

Job Summary

The Inside Technical Sales Support professional plays a crucial role in supporting the sales team and ensuring customer satisfaction. This position requires a blend of technical knowledge and sales skills to effectively assist clients, provide product information, and resolve inquiries. The ideal candidate will have a strong understanding of our products and services and the ability to communicate technical concepts clearly to both technical and non-technical customers.

Key Responsibilities

Customer Support

  • Respond to customer inquiries via phone, email, or teams.
  • Provide detailed product information and specifications.
  • Assist customers in troubleshooting and resolving technical issues.

Sales Support

  • Collaborate with the sales team to identify customer needs and develop solutions.
  • Produce and present test reports and data to prove out proposed solutions.
  • Prepare and deliver product demonstrations and presentations.
  • Assist in creating sales proposals, quotes, and order processing.

    • Technical Expertise

  • Maintain a deep understanding of product features, benefits, and applications.
  • Stay updated on industry trends and competitive products.

    • Collaboration

  • Work closely with engineering, product management, and marketing teams to ensure alignment on product offerings and customer needs.
  • Provide feedback from customers to help improve products and services.

    • Documentation and Reporting

  • Maintain accurate records of customer interactions and transactions in CRM systems.
  • Prepare regular reports on customer feedback and sales performance.

    • Qualifications

  • Strong technical aptitude and the ability to learn complex products quickly.
  • Excellent communication and interpersonal skills.
  • Proficient in CRM software and Microsoft Office Suite
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Minimum 2-year education in a technical field or 2-year experience in a technical field

    • Preferred Skills

  • Experience in electrical, mechanical and computer technology
  • Understanding of sales processes and customer relationship management.
  • Ability to work both independently and as part of a team.

    • For more information send your updated resume to tara@jtlservices.com

    Click here to view job online

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    Inside Sales Support • Raleigh, NC, US

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