Front Desk Agent - Snowbird Cliff Lodge

Front Desk Agent

Location : Salt Lake City, Utah

Location : Cliff Lodge, Snowbird Resort

Status : Year-round

Schedule : Wednesday - Sunday (3PM-11PM Wed / Thu, 7AM-3PM Fri / Sat / Sun)

You must be available to work both shifts based on business needs, any day of the week including weekends and holidays. Shifts may vary from early morning to late evening depending on business levels.

Summary

As a year-round Cliff Lodge Front Desk Agent at Snowbird, you are responsible for providing excellent customer service throughout our guest's stay by exceeding their expectations and performing all duties regarding the operation of the front desk. You will assist guests with check-in and out, give general information about the resort, answer the telephone, make reservations, receive customer complaints, and find solutions, and demonstrate outstanding customer service.

What You'll Do

• Check guests in and out in a professional and friendly manner.
• Display the ability to communicate discount and up sell strategies.
• Accommodate guests' special requests and VIP arrivals with the highest level of hospitality and professionalism.
• Book lodging reservations using knowledge of occupancy levels as well as answer softphone calls when appropriate.
• Respond to guest questions and tasks action to resolve customer complaints.
• Verify guest payments : process credit cards.
• Protect guest privacy.
• Assist guests with restaurant and spa reservations and general knowledge of the resort.
• Post after hours Sundries shop charges in the PMS system.
• Assist guest services (concierge) when needed.
• Update guest tiles with phone number & email address at check in.
• Perform other duties and tasks as assigned by manager or supervisor.

What You Need To Get The Job Done

Work Schedule

Working Conditions

Why Work Here

Snowbird is proud to be an equal-opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief. Whether you are looking for full-time, part-time, seasonal, multi-seasonal or year-round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.

If you are passionate about the outdoors, check out our open positions and apply online today!