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Service Reliability Project Lead

Service Reliability Project Lead

Progress Rail, A Caterpillar CompanyLa Grange, IL, US
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Overview

Service Reliability Project Lead role at Progress Rail, A Caterpillar Company

Contribute to customer satisfaction through specialized knowledge, skills, and abilities applied to tasks / projects related to the products we design, manufacture, sell, and related services. The role involves independent judgement, decision-making, and creativity. The Service Reliability Project Lead understands in-service product failure data, identifies product performance trends, drives Continuous Product Improvement (CPI) projects to field corrective action, and provides regular updates / presentations to internal and external customers. The position coordinates across the organization with Field Service, Warranty, Sales, Supplier Quality, and Production / Production Quality to drive reliability improvements through the CPI process.

Responsibilities

  • Identify, analyze, and drive resolution of reliability-focused projects involving Progress Rail's products.
  • Use internal and external tools to analyze warranty financial data, failure analysis results, product failure and shopping data to identify failure trends.
  • Coordinate cross-functional teams to drive CPI projects from problem statement through corrective action implementation.
  • Collaborate with customer representatives to incorporate Voice of the Customer throughout CPI projects.
  • Support Field Service with implementation plans for CPI-derived solutions.
  • Regularly communicate CPI project status and problem resolutions to internal and external customers.

Education / Training

  • Bachelor degree with a major in Engineering, Engineering Technology, or equivalent training / experience.

    • Qualifications And Experience

  • Demonstrated passion for problem solving and continuous improvement.
  • Strong interpersonal, verbal, and written communication skills.
  • Proficiency with Microsoft Office, especially Excel.
  • Understanding of engineering theory and design principles.
  • Ability to work independently and with others.
  • Knowledge of problem solving principles (Six Sigma or Shainin).
  • Strong organizational skills to manage multiple projects.
  • Willingness to travel domestically and internationally as needed.
  • Basic locomotive and / or heavy equipment knowledge.

    • Preferred Skills

  • Project management training or PMP certification.
  • Six Sigma Green Belt or higher; Shainin Apprentice or higher.
  • Statistical analyses such as Weibull analysis; problem solving for complex electrical / mechanical issues.
  • Ability to read engineering drawings and understand design / manufacturing processes.
  • Knowledge of data analytics and visualization; experience with locomotives.

    • Essential And Physical Activities Functions

  • Office management with occasional field activities; ability to sit, stand, walk; lift more than 30 pounds as needed.
  • Industrial environment motions : stooping, kneeling, crouching, climbing, reaching, handling, grasping, etc.
  • Constant verbal communication; safety-sensitive role requiring PPE; exposure to noise, extreme temperatures, hazardous materials, heavy equipment.
  • High level of responsibility and physical workload; ability to collaborate with teams to meet customer service demands.

    • Compensation

    Summary Pay Range : $56,135.00 to $106,440.00

    Benefits

  • Competitive Salary
  • 401(k) with up to 6% company match
  • Medical / Dental / Vision / Life / Disability Insurance
  • Flexible Spending Accounts; HDHP and HSA with seed money
  • Paid Vacation, Holidays, PTO
  • Employee Assistance, Education Assistance, Recognition Programs
  • Site-specific Production and Incentive Plans; Relocation and Sign-on Bonuses
  • EEO Employer (Disability / Vets)

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    Project Lead • La Grange, IL, US

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