Principal Software Engineer – Production Support

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Principal Software Engineer- Production Support in Merrimack, NH and Westlake, TX!

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

The Role

The Fidelity Institutional Wealth Management Services group is seeking a highly experienced Senior to Principal level Software Engineer – Production Support to lead efforts in maintaining and enhancing the stability, performance, and reliability of IWMS client platforms and offerings.

In this role, you will apply your deep technical expertise across distributed and mainframe systems to ensure seamless operations of mission-critical applications that support our intermediary (clearing and custody) business. You will work closely with development, infrastructure, and business teams to drive incident resolution, root cause analysis, and continuous improvement initiatives. Your leadership will be instrumental in evolving our support practices, improving observability, and mentoring engineers in production excellence.

The Team

The IWMS Platform & Technology domain is part of the Fund and Brokerage Operations & Technology division, supporting Fidelity’s Institutional business units through robust and scalable technology platforms. Our team is committed to delivering reliable and high-performing solutions for our clients. We support a wide range of distributed and mainframe applications across critical product areas, including Intermediary Billing, Transmissions, WealthScape services, Cash Management, Retirement, Generic Rules Engine (GRE), Managed-Accounts, and Client Implementations. Our focus is on maintaining operational excellence, driving continuous improvement, and ensuring seamless client experiences across these platforms

The Expertise and Skills You Bring

Bachelor’s or master’s degree in computer science, Software Engineering, or related field

8+ years of experience in enterprise application support, production engineering, or site reliability engineering

Strong expertise in troubleshooting and maintaining applications built with Java / JEE, Spring Boot, RESTful APIs, SQL / NoSQL, Python, and Linux

Experience with cloud platforms (AWS preferred), including services like EC2, S3, Lambda, CloudWatch, IAM, and container orchestration (EKS / ECS)

Experience with Kafka Listener for event-driven architecture and message stream processing

Hands-on experience with data movement and ETL tools such as Informatica, including job monitoring, failure recovery, and performance tuning

Familiarity with observability and logging tools such as Datadog, Splunk, ELK Stack

Hands-on experience with incident management, root cause analysis, and automation of support tasks

Strong understanding of CI / CD pipelines and deployment strategies

Terraform experience preferred, CloudFormation Templates

Experience with infrastructure-as-code tools like Terraform or CloudFormation

Excellent communication and coordination skills, with the ability to lead cross-functional incident response and postmortem reviews

Proven ability to mentor engineers and drive operational best practices across teams

Proficient in Agile methodologies and DevOps principles

The Value You Deliver

Lead production support efforts for critical applications, ensuring high availability and performance

Drive resolution of complex incidents and conduct thorough root cause analysis to prevent recurrence

Collaborate with development and infrastructure teams to implement fixes, enhancements, and automation

Improve observability and monitoring practices to proactively detect and resolve issues

Guide and mentor engineers in production support best practices and operational excellence

Contribute to support readiness for new releases and platform changes

Champion continuous improvement initiatives to enhance system reliability and client experience

Dynamic Working

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Company Overview

Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Information about Fidelity Investments

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.