Talent.com
Member Service Representative

Member Service Representative

Blue Grass Energy Cooperative CorporationNicholasville, KY, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

OBJECTIVES

  • To provide courteous, prompt and accurate customer service to the members of the Cooperative, reflecting a professional image and promoting good will between the members, the general public and the Cooperative.
  • Cooperates with other employees and departments to accomplish the goals of the Cooperative.

RESPONSIBILITIES

  • Answers incoming calls in a professional and timely manner ensuring that calls are properly completed.
  • Processes member payments in office, night deposit box and by phone.
  • Performs daily cash register balancing
  • Receives member requests, processes paperwork and / or directs to correct department and / or employee.

    • new service

  • security light connects, disconnects and repairs
  • routine connects / disconnects
  • outages
  • meter changes
  • right-of-way / maintenance requests
  • customer complaints
  • capital credits
  • Reviews open service order report and takes appropriate action.
  • Assists members with questions concerning their account(s).

    • bill payments & fees

  • verification of information address, social security number, telephone number, etc.
  • contract payments and payment arrangements
  • bill adjustments
  • refer to appropriate agencies for assistance with payments and processing those vouchers and / or payments
  • Receives member requests for new service.

    • collect line extension payments

  • collect membership fees and deposits
  • process membership applications
  • provide new membership packets
  • Maintains up-to-date knowledge of services and products (levelized billing, auto pay, pre-pay, e-billing, internet passwords, landlord agreements and extended payment plans) provided by the Cooperative and provides information to members as requested.
  • Keeps up-to-date on procedures and PSC Rules & Regulations.
  • Provides support and keeps up-to-date on member services programs. Maintains knowledge of marketing programs and assists members with purchases of non-utility products. Provides support to the departments of staking and operations.
  • Ensures that bank deposits and mail is delivered daily as requested.
  • Acts as supervisor in the absence of the office supervisor as requested.
  • Follows BGEnergy Safety Manual as well as BGEnergy policies and procedures.

    • DISCLAIMER

    This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

    POSITION SPECIFICATIONS

  • Education : High school diploma or general education degree (GED)
  • Work Experience : Six (6) months on the job training

    • KNOWLEDGE SKILLS & ABILITIES

    Must be able to carry out activities, which require a high degree of accuracy and attention to detail. Must be able to organize work to meet deadlines. Working knowledge of computers. Excellent problem solving, communication, and interpersonal skills. Ability to work independently and be resourceful. Ability to operate business machines. Ability to learn use of SEDC computer software. Ability to apply PSC regulations and Cooperative Policy and Procedures to effectively carry out job duties.

    PHYSICAL REQUIREMENTS

    Required to pass a physical examination when employed. Must have sufficient health to perform the essential functions, duties, and responsibilities of the job.

    WORKING CONDITIONS

    Office Environment

    Extensive Sitting

    Lifting up to ten (10) pounds

    Equal Opportunity Employer

    Job Posted by ApplicantPro

    serp_jobs.job_alerts.create_a_job

    Member Service Representative • Nicholasville, KY, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Licensed Marriage & Family Therapist (LMFT)

    Licensed Marriage & Family Therapist (LMFT)

    LifeStance HealthHarrodsburg, KY, US
    serp_jobs.job_card.full_time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Choose your schedule - Earn At Least $2210 For Your First 195 Trips, Guaranteed.

    Choose your schedule - Earn At Least $2210 For Your First 195 Trips, Guaranteed.

    UberWillisburg, KY, United States
    serp_jobs.job_card.full_time +1
    Earn at least $2210 driving with Uber when you complete your first 195 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Wendy's Team Member

    Wendy's Team Member

    Pilot CompanyGeorgetown, KY, United States
    serp_jobs.job_card.full_time +1
    Pay Rates Starting between : $11.Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same.Team memb...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Member Services Representative Part Time

    Member Services Representative Part Time

    Planet Fitness - Glow BrandsDanville, KY, US
    serp_jobs.job_card.part_time
    Member Services Representative.Planet Fitness members, prospective members and guests.Essential Duties and Responsibilities. Greet members, prospective members and guests, providing exceptional cust...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Representative - 50k-60k / Year - Work From Home

    Customer Service Representative - 50k-60k / Year - Work From Home

    Spade Recruiting USADanville, Kentucky
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Team Lead

    Team Lead

    Penn Station East Coast SubsWaddy, KY, United States
    serp_jobs.job_card.full_time
    Employee is used mainly to prepare and serve food, run the register, open and close the store on a periodic basis, maintain store cleanliness, provide customer service, oversee crew members and lea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    Customer Service & Marketing Team Member

    Customer Service & Marketing Team Member

    Infinite ConnectionsLexington, KY, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Are you a dedicated, self-driven individual with a passion for providing outstanding customer support?.Do you have a reputation for consistently prioritizing customer satisfaction?.If so, we are lo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Active Social Worker

    Active Social Worker

    US ArmyLawrenceburg, KY, United States
    serp_jobs.job_card.permanent
    Army Social Workers use their skills to enhance unit readiness and the well-being of Soldiers and their families If you are a practicing professional as a social worker and want to combine your spe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_less
    • serp_jobs.job_card.promoted
    Member Services Coordinator

    Member Services Coordinator

    AMR Management ServicesLexington, KY, United States
    serp_jobs.job_card.full_time
    Join Our Team as a Member Services Coordinator!.Are you ready to embark on a rewarding career journey with AMR Management Services? We're on the hunt for a dynamic and enthusiastic.Lexington, Kentu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Share Your Opinions. Earn Rewards.

    Share Your Opinions. Earn Rewards.

    Opinion EdgeLawrenceburg, KY, United States
    serp_jobs.job_card.full_time
    Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey. Sign up now and start turning your voice into...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    Team Member

    Team Member

    Skyline ChiliGeorgetown, KY, US
    serp_jobs.job_card.full_time +1
    Are you looking for a new opportunity? Do you love Coney’s & Way’s? Then why not love your job too? Whether you are looking for a Part-Time position while you are in school or a Full-Time Career, S...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Representative - Healthcare - New Hire Bonus!

    Customer Service Representative - Healthcare - New Hire Bonus!

    MaximusWinchester, KY, United States
    serp_jobs.job_card.full_time
    Customer Service Representative – Healthcare .Customer Service Representative - Healthcare.Make a Real Difference Every Day by Delivering Customer Care to America's Most Vulnerable.Customer Service...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Member Service Representative

    Member Service Representative

    Blue Grass Energy Cooperative CorporationNicholasville, KY, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    To provide courteous, prompt and accurate customer service to the members of the Cooperative, reflecting a professional image and promoting good will between the members, the general public and the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Shopper Team Member

    Shopper Team Member

    AmazonLawrenceburg, KY
    serp_jobs.job_card.full_time
    Job Title : Shopper Team Member Employer : Amazon.As a Shopper Team Member at Amazon, you will be responsible for shopping and preparing customer orders for delivery. You will use your knowledge of th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Cashier

    Cashier

    Pilot CompanyWaddy, KY, United States
    serp_jobs.job_card.full_time +1
    Pay Rates Starting between : $11.Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same.Team memb...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Flexible $ : Earn At Least $2210 For Your First 195 Trips, Guaranteed.

    Flexible $ : Earn At Least $2210 For Your First 195 Trips, Guaranteed.

    UberMackville, KY, United States
    serp_jobs.job_card.full_time +1
    Earn at least $2210 driving with Uber when you complete your first 195 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Customer Service Representative – Healthcare

    Customer Service Representative – Healthcare

    MaximusParis, KY, United States
    serp_jobs.job_card.full_time
    Customer Service Representative – Healthcare .Customer Service Representative - Healthcare.Make a Real Difference Every Day by Delivering Customer Care to America's Most Vulnerable.Customer Service...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Licensed Mental Health Therapist (LPCC / LCSW / LMFT)

    Licensed Mental Health Therapist (LPCC / LCSW / LMFT)

    LifeStance HealthHarrodsburg, KY, US
    serp_jobs.job_card.full_time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Restaurant Team Member

    Restaurant Team Member

    Fazoli'sGeorgetown, KY, United States
    serp_jobs.job_card.part_time
    At Fazoli's we have flexible work schedules, work today & get paid today, payroll option, "tip-sharing" and WOW Health Benefits. Its a simple concept in a complex world.Whether were assisting a Gues...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service Associate

    Customer Service Associate

    Wawa, Inc.Georgetown, KY, US
    serp_jobs.job_card.full_time
    We believe we can make life a little better every day – one smile, hoagie, or experience at a time.And there’s one secret ingredient that truly sets Wawa apart : Our Associates.At Wawa, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days