Mail & Imaging Specialist

Unum Dental Vision Imaging Specialist

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary : This essential on-site role within Unum Dental Vision. Incumbents in this role are primarily responsible for learning and developing the skills, knowledge, and behaviors necessary to successfully image and index company documents, with emphasis on claim forms.

Principal Duties and Responsibilities :

• Responsible for handling, sorting, and routing of all incoming United States Postal Service mail.
• Manage the claims loading process, as well as verifying paper and electronic claim receipts.
• Operate high speed scanners to efficiently image documents.
• Utilize Company and vendor software to index images.
• Research, evaluate and respond to claim issues. Demonstrated understanding of where referral or escalation is appropriate.
• Process document destruction in accordance with Company retention guidelines.
• Perform comprehensive quality control audits of imaged and indexed company documents.
• Collaborate cross departments to coordinate and streamline current and future imaging needs.
• Manage and analyze reports and data to measure productivity and turnaround standards.
• Monitor claim systems for optimal performance to ensure that claims are processed within company standards.
• Assist in testing and implementing changes to the claims systems or workflows.
• Research solutions to maximize efficiencies in claim systems.
• Perform other duties as assigned including special projects / initiatives, for the Imaging and Print Room departments.

Job Specifications :

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $35,000.00-$56,700.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.