Key Account Manager, Encore Surgical Dressings (Texas)

Job Description

Job Description

Salary : Purpose

The Key Account Manager (KAM) Surgical Dressing DME is responsible for cultivating and maintaining strategic relationships with high-value clients, driving revenue growth, and ensuring superior service delivery. Acting as the primary point of contact for ENCORE accounts, the KAM will work cross-functionally with internal stakeholders in Tiger Wound Care and Tiger Aesthetics to deliver solutions that align with client needs and business objectives.

Responsibilities

• Develop and strengthen relationships with key clients, acting as a trusted advisor and liaison
• Execute strategic account planning to identify growth opportunities and mitigate risks
• Drive sales growth within designated accounts through upselling, cross-selling, and strategic alignment
• Monitor client performance metrics, ensuring targets are met and service expectations are exceeded
• Collaborate closely with internal teams including operations, marketing, and customer service to ensure seamless client support
• Provide regular market intelligence and customer feedback to inform product development and business strategy
• Maintain accurate account records and activity reporting within CRM systems
• Travel domestically up to 60% to attend offsite meetings, conferences, and support business initiatives
• Maintain a working knowledge of FDA 21 CFR 1271, FDA 21 CFR 820, AATB standards, ISO Standards, cGMP / CGTP, other relevant regulations / standards, and internal organizational policies and standard operating procedures
• Maintain acceptable attendance and punctuality for scheduled work hours and meetings
• Ensure completion of assigned tasks and responsibilities within defined timeframes
• Flexibility to work outside of normal business hours during weekdays or weekends with reasonable advance notice to support business / operational needs when necessary
• Perform other duties as assigned

Skills

Qualifications / Requirements