Customer Service Manager

Customer Service Manager

White Plains, NY, USA | Salary : $85,000.00 per hour. Opportunity for monthly bonus | Full Time

401K, Medical, Dental, Vision, Paid time off

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

Objective

The customer service manager is responsible for creating and leading a customer service team focused on providing exceptional service for all internal and external customers. The manager will focus on increased company sales, contribute to customer list and build relationships with existing and new customers.

Responsibilities and Duties

• Greet customers in a friendly, professional manner
• Supervise the customer service team prioritizing, assigning and monitor work, provide training as required
• Oversee invoicing for services for accuracy and completeness
• Review customer service team payroll, manage overtime, and submit to payroll for processing
• Responsible for hiring process to create a well-rounded team with customer and safety focus
• Act on any reports of service failures or customer concerns until resolved to customers satisfaction
• Maintain vendor list for hotels, ground transportation, etc. negotiated preferred rates for customers and pilots

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Reporting Relationship

This position reports to the General Manager

Work Environment

This position operates in a professional environment, which may include exposure to all @types of weather conditions and direct contact with both moving and non-moving aircraft.

Physical Demands

Position Type and Expected Hours of Work

This is an exempt position. This position may require working evenings and weekends, and on scheduled company holidays.

Travel

Travel is expected for this position to industry trade shows, sales opportunities, and new location start up as required.

Education, Experience, and Eligibility Qualifications

Aap / Eeo Statement

Million Air is an Equal Opportunity / Affirmative Action Employer / Protected Veteran / Disabled