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Front Desk Agent (Part Time) - DoubleTree by Hilton Hotel San Jose

Front Desk Agent (Part Time) - DoubleTree by Hilton Hotel San Jose

Hilton Worldwide, Inc.San Jose, CA, US
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Job Description - Front Desk Agent (Part Time) - DoubleTree by Hilton Hotel San Jose

The DoubleTree by Hilton Hotel San Jose is looking for a Front Desk Agent to join the team! This is a perfect opportunity for someone who has a passion for customer service and desire to grow within the hospitality industry.

We are proud to be ranked #1 on Great Places to Work and on Fortune's World's Best Workplaces list! Our Team Members love being a part of our award-winning culture that includes a friendly workplace environment, best-in-class benefits package, career growth opportunities, free meal during shift, PLUS Hilton room discounts for you and your family worldwide through our Go Hilton Travel discount program!

Hourly Rate : The starting hourly rate for this role is $25.56 and it will increase after 90-day probation period to $31.95 per hour.

Ideal candidates for this role will possess :

  • Availability to work a flexible schedule that would include nights, weekends, holidays, and overnight if needed is required
  • Ability to effectively communicate in English
  • At least one (1) year of customer service
  • Hotel experience is highly desired
  • Experience with OnQ PM System for Front Desk and / or other related systems is a plus

What will I be doing?

A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards :

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and / or has a bell person accompany him / her.
  • Respond to guest inquiries and in a timely, friendly, and efficient manner.
  • Provide driving and / or walking directions to guests to local destinations.
  • Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions.
  • Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
  • Provide or obtain accurate information.

    • What are we looking for?

    We look for demonstration of these Values :

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline.

    • We also look for the demonstration of the following key attributes :

  • Quality
  • Productivity
  • Customer Focus

    • What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

    Other Compensation

    Front Office Upselling Incentive Program – Commission based program based on upsell generated revenue.

    J-18808-Ljbffr

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    Front Desk Agent • San Jose, CA, US

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