Support Content Specialist (Maternity Cover) Job at Tricentis GmbH in Adams

We are seeking a highly motivated and learning-obsessed Support Content Specialist to join the Tricentis Support Organization. Your main tasks will be on tailoring high-quality content as well as documenting, implementing and maintaining our internal as well as external support and knowledge related processes. With a strong focus on our customer's digital support experience, you will become part of a creative and fast-moving team where automation and AI plays a significant role. Capturing tacit knowledge to facilitate its reuse for an efficient internal and external knowledge transfer are complementing this role.

Responsibilities :

• play a significant role in the development of a successful and effective knowledge base
• focus on developing, auditing, and maintaining high quality content, this includes internal as well as external content (e.g. guidelines, announcements)
• optimize our customer's digital support experience through continuous data analysis and content improvements
• work closely with key stakeholders across the company to maintain consistency at a global scale and align the content strategy
• provide relevant coaching, training and support to champion a knowledge management culture and transfer tacit knowledge internally as well as externally

Skills :

You can look forward to :

Tricentis Core Values :

Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.

We are under legal obligation in Austria to indicate the minimum salary, which is EUR 44.450 gross per year for this position according to the IT collective agreement. However, our attractive compensation packages follow current market salaries and can therefore be significantly above the indicated minimum salary.

Wir sind in Österreich gesetzlich verpflichtet, das Mindestgehalt anzugeben, welches laut IT-Kollektivvertrag für diese Position € 44.450 ,- brutto pro Jahr beträgt. Unsere attraktiven Vergütungspakete orientieren sich an den aktuellen Marktgehältern und können daher deutlich über dem angegebenen Mindestgehalt liegen.

This is a rare and highly sought-after opportunity to be part of a highly talentedteam within Tricentis. If you are interested in the opportunity to become a member of Tricentis where your ideas count, apply now for immediate consideration.

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