UNIV - Program Coordinator II - Department of SCTR

UNIV - Program Coordinator II - Department of SCTR

This position is responsible for coordinating recruitment resources for SCTR, with a primary focus on daily management of the Patient Outreach Recruitment (POR) process at MUSC, in collaboration with technical teams, stakeholders, and leadership, ensuring compliance with all relevant laws, regulations and policies.

Job Duties :

25% POR program coordination and maintenance : Consult with leadership and technical development team to create and maintain internal program policies, procedures, and processes, and liaise to build consensus around priorities and timelines establishing program strategic standards, goals and objectives. Determine needs and assess current system capabilities to map out workflows, recommend best practices, and enhance program features and processes necessary to maximize utilization and functionality for all product users including researchers and patients. Evaluate and optimize potential interoperability with existing and future related systems and processes as appropriate.

20% POR program evaluation and tracking : Lead continuous quality improvement efforts for the Patient Outreach Recruitment (POR) process by developing standardized metrics and reporting tools that enable leadership to assess progress toward program goals. Collaborate with data architects and IS-RAS personnel to define system requirements for tracking research preference utilization in human subjects recruitment, with the goal of measuring impact on enrollment outcomes. Monitor and report on effectiveness in achieving objectives and resolving challenges, implementing corrective actions as needed. Coordinate POR governance board meetings, including preparation and distribution of agendas, supporting materials, and meeting minutes, as well as follow up on the execution of post-meeting action items.

20% POR training and communication : Serve as a subject matter expert on the POR workflow, providing comprehensive support to research staff and MUSC patients regarding recruitment processes and research preference settings. Partner with SCTR Leadership to ensure clear, accurate, and strategic dissemination of POR-related information to both internal stakeholders and the lay public. Design and deliver educational materials and outreach initiativesincluding lunch-and-learn sessions, departmental presentations, printed resources (e.g., brochures, flyers), and accessible web-based / eLearning contentto promote understanding and engagement with the Research Preference process. Share methodology and best practices with SCTR state-wide partners and nationally via the CTSA consortium to promote and increase SCTR's visibility and contribution to the overall mission of the NIH CTSA.

20% ResearchMatch.org and SCresearch.org coordination : Provide daily operational support for SCresearch.org and ResearchMatch.org recruitment websites under the guidance of SCTR's Recruitment Manager, ensuring effective utilization of these platforms by MUSC research teams. Deliver training and user support, promoting best practices in participant recruitment and platform navigation. Review lay summaries on SCresearch.org and proactively engage study teams with recommendations to enhance clarity and participant appeal. Evaluate and approve ResearchMatch researcher registrations, study postings, and renewal requests in alignment with platform guidelines. Engage with and serve as MUSC's representative to the national ResearchMatch.org community to learn about and share best practices. Monitor website traffic and performance metrics to identify opportunities for system improvements and promptly escalate technical issues to developers.

10% : Serve as the primary point of contact via phone and email for individuals in search of research opportunities occurring throughout the MUSC's enterprise including our state-wide affiliates. Provide potential participants with instruction on navigating the publicly available SCresearch.org site, how to identify studies of interest and contact respective study teams.

5% : Special Projects : Other duties as required

Additional Knowledge and Skills Preferred :

Proficiency in laws, regulations, policies and procedures relevant to human subjects research

This is not an entry-level position. Experience in regulatory affairs, good clinical practice, human subjects research recruitment and an understanding of the electronic use of healthcare technology is highly preferred.

Ability to effectively interact with stakeholders with diverse expertise, backgrounds and at multiple institutional levels.

Excellent customer service, communication and collaboration skills required.

Resourceful, highly organized and able to prioritize.

Minimum Requirements : A bachelor's degree and two years relevant program experience.

Physical Requirements :

Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking / mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined / cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands / arms. (Frequent) Ability to perform repetitive motions with hands / wrists / elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 15 lbs., unassisted. (Infrequent) Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted. (Infrequent) Ability to push / pull objects, up to 15 lbs., unassisted. (Infrequent) Ability to maintain 20 / 40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Frequent) Ability to see and recognize objects at a distance. (Frequent) Ability to determine distance / relationship between objects; depth perception. (Frequent) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Frequent)