Call Center Manager (3684) (Denver)

911 / Emergency Call Center Manager

Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager. Position responsibilities include :

Position Responsibilities :

• Ensure proper training for Call Center operations.
• Review training requests based on Call Center needs.
• Develop, execute, and track training opportunities.
• Oversee and manage employee conduct within Call Center.
• Manage hiring processes for new employees.
• Generate monthly progress reports.
• Review corporate expenditure and billing documents.
• Oversee Dispatcher Shift Bid process.
• Provide Federal Management operational effectiveness reports.
• Optimize dispatch program performance.
• Recommend equipment needs and replacement.
• Conduct electronic file review for dispatch personnel.
• Assist in ensuring staff attains dispatch goals.
• Attend supervisory strategy and performance meetings.
• Create and oversee the Performance Management Plan.
• Review, approve, and amend performance reviews.
• Address all standard operating procedure (SOP) issues.
• Maintain 24-hour day connectivity with the Call Center.
• Act as liaison between contract and Federal staff.
• Maintain knowledge of HVAC / CRAC unit systems.

Position Requirements :

This position is located in Denver, CO. Hiring range : $75,000- $85,000. VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer.