Key Account Coordinator (Topeka, KS)

Key Accounts Coordinator

Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartering in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States. Great people make Westlake stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of : Service, Passion, Respect, Integrity, Teamwork, and Excellence.

The Key Accounts Coordinator will be responsible for maintaining our customer relationships through responsiveness, communication, collaboration, and local market teamwork with fulfillment and procurement. This is a fast-paced active environment which will require focus and flexibility to achieve our ultimate goal of supporting all sales functions for the assigned market(s).

Essential Duties and Responsibilities :

• Receive calls and take orders from customers.
• Submit and fulfill customer orders on the website.
• Serve as a first line web site support for the assigned customer base.
• Connect with fulfillment and delivery to make certain we are meeting assigned customer needs.
• Consistently work to help customers place their own orders on the website as they are able.
• Consult with customers to establish their whole / complete needs.
• Be a resource for customers who have questions about product availability, delivery timing, product use, substitutions.
• Keep the sales and fulfillment teams informed of all customer needs, but in particular special needs or circumstances to properly service the customer.
• Work with and manage Ops Technology / Yardi (property management software) orders with field sales representatives.
• Additional duties and responsibilities as needed and assigned.

Other Essential Requirements :

Minimum Skills, Requirements, and Qualifications :

Standing, walking, lifting (up to 50 lbs.) and climbing.

$17.00 / hour

Equal Opportunity Employer

Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.