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Field Service Engineer

Field Service Engineer

The Pivot Group NetworkGrand Rapids, Michigan, United States
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Ready for a position where your leadership will directly shape the success of cutting-edge custom automation projects in the field?

Our innovative custom automation firm, a recognized leader in designing, building, and integrating highly specialized and bespoke machinery, is seeking a Lead Field Service Engineer. We develop sophisticated systems incorporating advanced robotics, precision vision systems, intricate laser applications, and complex assembly and testing solutions for a diverse global client base. This role is ideal for a seasoned technical leader who can not only solve the most challenging field issues but also mentor a team and drive excellence in service delivery.

Key Responsibilities :

  • Serve as the technical lead for complex installations, commissioning, and validation of new custom automation systems at client facilities, often overseeing junior engineers.
  • Provide expert-level troubleshooting, root cause analysis, and resolution for critical mechanical, electrical, controls, and software failures.
  • Develop and implement proactive service strategies, including preventative maintenance schedules and system optimization plans.
  • Deliver advanced technical training and support to client personnel and internal teams, fostering knowledge transfer.
  • Act as a primary technical escalation point, managing critical client relationships and ensuring prompt issue resolution and high customer satisfaction.
  • Identify opportunities for system upgrades, enhancements, and service contract expansion.
  • Lead the continuous improvement of field service processes and documentation standards.
  • Manage travel logistics, schedules, and resources for service projects efficiently.

Recommended Qualifications :

  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Engineering, or a related technical field.
  • 7+ years of progressive experience as a Field Service Engineer, with at least 2 years in a lead or supervisory capacity, specifically within custom automation, special machine building, or complex systems integration.
  • Expert-level proficiency in programming, configuring, and commissioning industrial PLCs (e.g., Rockwell, Siemens, Beckhoff), HMIs, and industrial network protocols.
  • Mastery of industrial robotics (e.g., Fanuc, KUKA, ABB, Universal Robots) including advanced programming, simulation, and integration with other systems.
  • Extensive experience with machine vision systems (e.g., Cognex, Keyence, Basler) for demanding applications.
  • Demonstrated ability to lead technical teams, manage complex projects in the field, and mentor junior engineers.
  • Exceptional diagnostic, problem-solving, and analytical skills, capable of resolving novel and ambiguous technical challenges.
  • Superior communication, negotiation, and interpersonal skills for high-level client engagement and internal collaboration.
  • Proven ability to work autonomously, prioritize effectively, and manage multiple projects in a fast-paced environment.
  • Willingness and ability to travel extensively (up to 75% or more) domestically and internationally, often with minimal notice.

    • Preferred Qualifications :

  • Master's degree in Engineering or an MBA.
  • Project Management Professional (PMP) certification.
  • Experience with advanced laser applications, custom test equipment, or motion control systems.
  • Proven ability to pivot between strategic planning and hands-on technical execution.
  • Track record of successfully improving field service metrics or customer satisfaction scores.

    • Roles That Should Apply :

  • Field Service Manager (Hands-On)
  • Lead Automation Engineer (Field)
  • Technical Services Lead
  • Senior Systems Integration Engineer (Field)
  • Global Service Specialist

    • If you are an accomplished Lead Field Service Engineer looking to drive excellence, mentor a talented team, and play a pivotal role in the success of bespoke automation solutions on a global scale, we encourage you to apply. This is a unique opportunity to lead critical field operations and directly influence the continued growth and reputation of a premier custom automation firm.

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    Field Service Engineer • Grand Rapids, Michigan, United States

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