Rapid Response Team Lead

Rapid Response Team Lead

We are seeking a Rapid Response Team Lead to join our team supporting DISA JSP ETM in Arlington, VA. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law, or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Responsibilities and Qualifications

Responsibilities :

• Monitor and control project budgets.
• Capability to make decisions under pressure.
• Possess managerial, leadership and communication skills.
• Ensure the baseline configuration of all network assets, including hardware, software, documentation, and point-to-point circuits, is documented, and configured according to DoD and JSP engineering standards.
• Develop and maintain the Configuration Managed Database (CMDB) containing infrastructure data supporting relevant IT processes and management practices (e.g., Asset, Incident, Problem, Change, Release, Capacity, Operations, Project, & Security Management) to meet or exceed MOAs / MOUs / SLAs with customers.
• Provide real-time uninterrupted and unencumbered access to the MDB for personnel identified by the Contracting Officer's Representative (COR) or the Alternate Contracting Officer's Representative (ACOR).
• Lead the rapid response efforts during network incidents or outages, ensuring timely resolution and minimal disruption to operations.
• Coordinate with internal teams and external stakeholders to escalate and prioritize incidents based on severity and impact.
• Develop and maintain incident response plans and procedures to streamline response efforts and improve overall resilience.

Required Qualifications :

Work Environment and Physical Demands :

Physical Demands :

Work Authorization / Security Clearance :

U.S. Citizen Top Secret / SCI clearance

Other Information :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

Equal Employment Opportunity :

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.