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Field Services Coordinator
Field Services CoordinatorPuffer-Sweiven • Houston, TX, US
Field Services Coordinator

Field Services Coordinator

Puffer-Sweiven • Houston, TX, US
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Job Description

Job Description

Company Description :

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties :

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include :

  • Process Control & Safety Systems
  • Control Valves & Regulators
  • Isolation Valves & Actuation
  • Oil & Gas Automation
  • Reliability Solutions & Services
  • Pressure Management
  • Specialty Pumps & Rotating Equipment
  • Instrumentation
  • Maintenance & Repair Services

Duties and Responsibilities :

  • Develops proposals and quotations for service based on customer’s desired scope.
  • Upon PO receipt manages all scope and scheduling updates and or changes until job completion and final invoice.
  • Collaborates with the Company’s sales force, principal personnel, and customers to serve as the key representative on all services. This includes daily customer contact by phone, email or texts.
  • Will work with other department personnel to determine and schedule best suited technician based on customer scope and demand.
  • Earns customer trust, builds relationships and increases the customers’ dependency on our products and services by consistently providing the most cost-effective repair, upgrade or replacement. Delivers the solution on schedule.
  • Defines Field Service Technicians’ scope of work plus required materials and tools to dispatch technicians. Prepare field service technicians to meet customers’ on-site repair or diagnostics expectations.
  • Manages the entire repair documentation process by maintaining customer job files including detailed repair history, quotations, purchase orders, change orders, materials usage, and / or labor delivered.
  • Reviews and approves invoices for service to meet Company and customer requirements.
  • Optimizes the sale of Company inventory.

    • QUALIFICATIONS :

    Education / Knowledge :

  • High school diploma or equivalent.
  • Valve, rotating equipment product knowledge preferred.

    • Experience / Skills :

  • 7 + years sales and service experience in industry served and working with same or similar products; a combination of education and experience will be accepted.
  • Strong information management skills, including personal computer skills.

    • COMPETENCIES :

  • Good written and verbal communication skills and the demonstrated ability to communicate and coordinate with a cross section of other employees, principals and customers.
  • Excellent customer service skills, including the ability to build rapport and trust with customers and other employees. Strong interpersonal skills; team player.
  • Ability to work in a fast-paced, dynamic environment.
  • Strong Mechanical Aptitude.
  • High ethical standards possessing the willingness and ability to create win-win situations for customers and the Company.
  • Able to manage time and resources effectively. Routinely displays initiative.
  • Is dependable, innovative and organized. Displays a professional demeanor and attitude.
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    Field Service Coordinator • Houston, TX, US

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