Service Support Representative

Position : Service Support Representative

Location : Santa Clara CA

Duration : 6 months contract

Pay rate $33 / hr on w2

Shift : M-F 8am-5pm

Key responsibilities include :

• Assisting with internal and external customer communications, logging inquiries, and resolving critical issues
• Escalate inquiries for technical support to appropriate teams for assistance
• Taking ownership of spare parts and service quotes, monitoring, and following up on customer purchase orders and customer order status
• Coordinating customer demand and direct incoming customer material for inhouse calibrations and / or repair requests-Achieving delivery of equipment within the specified delivery timelines
• Facilitating execution of projects being executed at the customer site by facilitating RMA and warranty requests
• Tracking service contract obligations and monitor compliance with key performance indicators
• Responsible for validating, merging, and consolidating multiple data sets into a single repository for accurate asset management
• Working with regional managers to project delivery schedules and adjust service schedule, services cases and work orders for resource planning and scheduling
• Performs other specific assignments or projects as directed by supervisor

How will you get here?

Education

Bachelor’s Degree

Experience