Hotel Operations Manager - Mandalay Bay

The Show Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like you to create unique and show-stopping experiences for our guests.

Step into a high-impact leadership role at the center of it all. As the right hand to the Senior Hotel Manager, you'll help lead and energize the Front Desk team to deliver exceptional, lasting guest experiences. From elevating daily operations and driving financial performance to developing talent and bringing the MGM brand to life, you'll be instrumental in creating a welcoming environment where both guests and team members thrive. If you're passionate about hospitality, fast-paced environments, and leading with purpose, this is your chance to make a meaningful difference where it matters most.

The day-to-day :

• Works closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by Hotel Strategy CoE for hotel operations
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company's service standards
• Participates with : interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department

The ideal candidate :

The perks & benefits :