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Key Account Manager - Amazon/Ecommerce
Key Account Manager - Amazon/EcommerceTangle Teezer • New York, NY, US
Key Account Manager - Amazon / Ecommerce

Key Account Manager - Amazon / Ecommerce

Tangle Teezer • New York, NY, US
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Job Description

Job Description

Who are we?

Helping you have healthy hair has been our mane goal since 2007. No matter your hair type – straight, curly, fine, fragile, or coily – our range of gentle brushes will leave you with healthier-looking hair and less breakage. With tools for every stroke of your routine, from massaging to detangling and blow-drying to styling, they’re your daily dose of confidence. So, you can take on whatever tangles life throws your way.

The Role

We are seeking a strategic and analytical Ecommerce Manager with a proven track record of helping scale growth on Amazon. This role reports to Tangle Teezer’s Director of Sales, US and will focus on both the day to day and long-term success of Tangle Teezer’s Amazon North American business. This highly visible role also supports the growth of other e-commerce marketplaces such as Tik Tok Shop and collaborates internally to drive growth across the e-commerce landscape.

What does success look like :

  • Help define and achieve growth targets through planning and implementation of effective advertising strategies, promotions, site content optimization and assortment analysis.
  • Work closely with Amazon agency in day-to-day support of the business with a focus on operational excellence, achieving sales goals and profit.
  • Leads Business Communication & Coordination - Communicates information and customer needs across Tangle Teezer. Organizes and facilitates both internal and external teams to support Amazon’s robust 3P Business.
  • Collaborate with Trade Marketing team to develop compelling PDP content, A+ Premium content, and storefront content to drive traffic and conversion.
  • Develop brand store strategy in partnership with other internal stakeholders.
  • Through customer business planning, program development and communication, ensure complete execution of agreed-upon plans.

This includes :

  • Monitor Sales performance against the business sales targets and take responsibility for results.
  • Managing new product launches from start to finish (including administrative details)
  • Monitor BSR and competitive activity and 3rd party seller landscape, proactively addressing any suppression issues and / or conflict with maintaining the buy box, including any Brand Registry issues.
  • Communicating and coordinating customer-specific promotions with agency and internal teams (including marketing, demand planning and operations) and tracking sales lifts.
  • Maintain all internal documents including Sell Thru Reports, Launch Trackers and Sales Forecasting Sheets to ensure proper communication.
  • Drive inputs into SKU-level sales forecasting, working closely with Demand Planning and Agency Business Manager to maintain optimal in stock rate despite seasonality and virality.
  • Manage all Amazon related operations including CX, listing and catalog management, account health and other relevant business operations.
  • What we are looking for in you :

  • Highly organized, pro-active self-starter and self-motivated with teamwork attitude.
  • Exceptional attention to detail, organization and follow through skills.
  • Experience of at least 2-4 years supporting Amazon 3P business with working at Amazon a plus.
  • Working knowledge with the following :
  • Amazon Platforms – Seller Central, Amazon Advertising tools, Amazon Algorithm
  • Digital Shelf – Keyword Optimization, Enhanced Content, Image and Video Best Practices, Buy Box
  • Data Analysis & Reporting – Sales, Inventory, Traffic, Conversion, Consumer Insights, and other KPIs
  • Excellent analytical skills with the ability to interpret data and generate actionable insights.
  • Proficient in Excel : must be able to do VLOOKUP, pivot tables, and other basic formulas.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Strong communication and collaboration skills, with the ability to work effectively across teams.
  • Proven ability to manage multiple projects and meet tight deadlines.
  • What it means to be part of Tangle Teezer :

    At Tangle Teezer, being part of our PAC means being Proud, Authentic, and Championing each other every day.

  • Proud : We are passionately proud to do things differently, so we perform brilliantly-just like our hair tools.
  • Authentic : We welcome everyone as they are , we bring our true selves to work and show up as who we want to be.
  • Champion : We are champions of one another , our brand, and our environment.
  • Join us and embrace these values to help create, innovate, and deliver products that people love—together. To see more about our culture and what makes us unique, click here.

    The goo d Stuff :

    For all your hard work and dedication, we have fantastic rewards for you –

  • ???? Flexible working hours with core hours from 10am to 4pm
  • ???? Working 2 days in the office and 3 days from home
  • ???? Salary of $115K- $120K
  • ???? Performance-related bonus of 10% based on annual salary
  • ???? 25 days PTO, with the option to buy or sell PTO
  • ????️‍♀️ 2 wellbeing days per year
  • ❤️ 2 volunteering days per year
  • ???? 10 days working from any location of your choice
  • ???? Flexible public holidays—choose the standard public holidays or swap them for dates that are more meaningful to you
  • ???? Enhanced family policies
  • ???? Supportive Period & Menopause Policies
  • ???? 401(k) scheme
  • ???? Guardian for Dental insurance, Vision insurance, and Life Insurance.
  • ???? United Healthcare medical insurance
  • ???? Office perks incl. free breakfasts, snacks, and Happy Hour.
  • ???? Meeting-free Fridays with an early 4 : 00 pm finish to kickstart your weekend!
  • If you require a reasonable accommodation to participate in our hiring process, please let us know at any stage. Ready to join our team? Visit careers.tangleteezer.com to submit your application.

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