SHOP LEADER / LEAD TECHNICIAN - LEVEL AMid-Atlantic Auto Works | Rockville, MDWe're looking for an elite automotive professional to be our shop leader and most senior technician. This isn't just a wrench-turning positionyou'll lead shop operations when the owner is out, solve the problems nobody else can solve, mentor the team, and help grow the business. If you're a master technician who's ready to step into leadership while still doing the technical work you love, this is your opportunity.COMPENSATION : $28-30 / HOUR + PROFIT SHARING & LEADERSHIP BONUSESTOTAL REALISTIC COMPENSATION : $83,000-98,000+ / YEARBase Pay : $28-30 / hour (based on certifications and proven leadership)$1,344-1,440 / week at 48 hoursFull W2 employee with stable hourly payHighest technician compensation in our shopPerformance Bonuses & Profit Sharing : Quarterly shop profit sharing : 2-3% of net profitMajor project completion : +$300-500 per projectInsurance partnerships secured : +$500 per relationshipTeam productivity bonus : +$500 / month when shop hits targetsTier program leadership : +$300 / monthCustomer satisfaction 4.8+ : +$300 / monthComplex diagnostic solutions : Case-by-case bonusesReal Example of Total Annual Compensation : Base : $30 / hour 48 hours 52 weeks = $74,880Quarterly profit sharing (2.5%) = $6,000-10,000Team productivity bonuses = $4,000-6,000Insurance partnerships = $2,000-3,000Other performance bonuses = $3,000-5,000 Total : $89,880-98,880+ / yearTHE ROLE - WHAT YOU'LL DOAs Level A Shop Leader, you're the most senior technical professional and operational leader : Elite Technical Work : Most complex diagnostics nobody else can solveAll advanced services (engine, transmission, electrical, ADAS)Insurance collision estimates and customer negotiationsHybrid / EV advanced diagnosticsFinal quality check on all major repairsComebacks and difficult customer vehicle issuesSet technical standards for the shopShop Leadership Responsibilities : Manage shop operations when owner / manager is absentLead and mentor Level B and Level C techniciansParticipate in hiring and interviewing decisionsSet daily priorities and workflow managementHandle customer escalations and save difficult situationsQuality control across all workWeekly team meetings and training sessionsBusiness Development : Build relationships with insurance adjusters and agentsDevelop referral partnerships with other businessesRepresent shop at community eventsInput on shop improvements and investmentsHelp owner make strategic business decisionsDrive tier program enrollment and customer retentionCustomer Leadership : Handle VIP and difficult customers personallyPresent Executive Concierge tier to high-value prospectsBuild multi-year customer relationshipsCommunicate complex issues clearly in English and SpanishBe the face of technical expertise for the businessWHAT WE'RE LOOKING FORRequired Qualifications : 7-10+ years professional automotive experienceASE Master Technician certification strongly preferredProven leadership experience (lead tech, shop foreman, or similar)Valid driver's license (clean record)Complete professional master technician tool setAdvanced diagnostic abilities across all systemsStrong customer communication and conflict resolutionManagement and team leadership skillsCan work 48 hours / week (6 days including Saturday)Strongly Preferred : Bilingual : Spanish and EnglishMultiple manufacturer-specific certificationsADAS calibration certificationInsurance estimating and negotiation experiencePrevious shop management or foreman experienceL1 Advanced Engine Performance certificationTeaching and training experienceWhat We Value Most : Leadership presenceteam looks to you for guidanceProblem-solving masteryyou figure out what nobody else canBusiness mindsetyou think about profitability and growthCustomer diplomacyyou save situations and build loyaltyMentorship abilityyou develop the next generationIntegrityyou do right by customers and teamWHY LEVEL A LEADERS CHOOSE USCompensation & Growth : $83K-98K+ realistic total compensation Highest tech compensation in our shop Quarterly profit sharingyou benefit when shop succeeds Leadership bonuses beyond just turning wrenches Annual raises based on shop performance Long-term stability and potential ownership discussionAuthority & Respect : Real leadership authoritynot just a title Input on major shop decisions Represent shop with insurance companies Your technical opinion is final Owner values and implements your ideas Treated as a business partner, not just an employeeEquipment & Resources : Modern diagnostic equipment (Autel IA900, manufacturer tools) Professional 20' x 30' ADAS calibration bay Budget for tools and equipment you need Clean, well-organized professional facility Investment in technology and trainingWork Environment : Family-owned since 1995owner works in the business Premium service positioningquality customers No 70-hour weeksreasonable work-life balance Respect and autonomy in your role Positive cultureno toxic shop drama Insurance direct billingstable customer baseTHIS IS NOT A TYPICAL TECH JOBThis is for someone who : Has mastered the technical side and wants leadershipThinks like a business owner, not just an employeeCan mentor technicians AND manage customer relationshipsWants to be THE person in the shop everyone counts onIs ready to be compensated like a professional, not a commodityThis is NOT for someone who : Just wants to turn wrenches and go homeDoesn't want customer interaction or leadership responsibilityCan't make decisions or handle pressureIsn't interested in business growthDoesn't want to invest in developing othersCAREER IMPACTThis is the top technician position in our shop.Future Potential : Long-term partnership discussionsPotential equity / ownership opportunity for the right personBuild this into YOUR shop over timeEstablish yourself as THE expert in Rockville marketCreate legacy as master technician and leaderThis could be your last job if you want it to be.SCHEDULE48 hours per week, 6 daysMonday-Friday : Typical shift 7 : 00 AM - 6 : 00 PMSaturday : Half day (or flexible schedule for senior position)Sunday : OffLeadership role offers some scheduling flexibilityLOCATION422-A North Stonestreet Ave, Rockville, MD 208505 minutes from I-270 and Route 355Free employee parkingEstablished location since 1995HOW TO APPLYThis is a senior leadership positiontreat your application accordingly.1. CALL FOR CONFIDENTIAL DISCUSSION : Ask to speak directly with the owner about Level A position Se habla espaol2. EMAIL (INCLUDE DETAILED BACKGROUND) : Subject : "Level A Shop Leader Position"Must Include : Comprehensive resume with leadership experienceComplete list of ASE and manufacturer certificationsSpecific examples of leadership and problem-solvingReferences from previous employers or shop ownersWhy you're interested in this specific roleSalary expectations and availability3. SCHEDULE PRIVATE TOUR : 422-A North Stonestreet Ave, Rockville, MD 20850Call ahead to schedule confidential meeting with owner Bring resume, certifications, and referencesOUR HIRING PROCESS FOR LEVEL AThis is a critical hirewe're thorough and you should be too.Step 1 : Confidential Phone Discussion (45-60 minutes) Deep conversation about your experience, leadership style, career goals, and compensation expectationsStep 2 : Private Shop Tour & Technical Discussion (2-3 hours)Meet owner one-on-oneDetailed technical assessment and scenariosDiscuss shop operations, challenges, opportunitiesReview financials and growth plansMeet current teamStep 3 : Full Day Working Interview (8 hours, FULLY PAID at $30 / hour)Work alongside team on complex repairsDemonstrate diagnostic masteryShow leadership and mentoring styleHandle customer interactionsSee the business from insideStep 4 : Final Discussion & OfferComprehensive compensation packageLeadership responsibilities and authorityWritten expectations and performance bonuses90-day mutual evaluation periodLong-term potential discussionTimeline : 2-3 weeks for right candidateFREQUENTLY ASKED QUESTIONSQ : Why is this position open?A : We're growing and need a true shop leader to scale operations. Owner needs someone who can run the shop at the highest level and help build the business.Q : What happened to the last person in this role?A : This is a new position as we scaleQ : What authority does this position actually have?A : Real authority. You make technical decisions, manage workflow, handle team issues, represent shop with insurance partners, and have owner's ear on major decisions.Q : What does "potential ownership opportunity" mean?A : For the right person long-term, we're open to discussing equity, partnership, or succession planning. This isn't just a jobit could be your business.Q : How much is the profit sharing actually worth?A : Based on current shop performance, 2-3% of quarterly net profit ranges from $1,500-2,500 per quarter. As you help grow the business, this grows significantly.Q : Is bilingual absolutely required?A : Strongly preferred. Our market is diverse and Spanish fluency is a major asset for customer service and team communication. Not a deal-breaker for the right candidate.Q : What if I'm currently managing another shop?A : We respect your current position. All conversations are confidential. We'll work with appropriate notice periods.Q : What's the team like?A : Currently have Level B and Level C technicians. Positive, drama-free environment. They need a strong leader who can develop them.Q : Can I really influence business decisions?A : Yes. Owner wants a partner-level person who thinks about the whole business, not just their bay. Your input drives shop improvements.Q : What's the realistic total compensation?A : $83K-98K+ first year is realistic for someone hitting all metrics. Top end depends on shop growth, profit sharing, and leadership bonuses.THE BOTTOM LINEWe're looking for THE person who : Is a master diagnostic technician at the top of their gameHas proven leadership and team management abilityThinks like a business ownerCan handle the toughest customers and technical problemsWants to build something long-termCommands respect through competence and characterCommunicates brilliantly in English and SpanishYou get : $83K-98K+ realistic total compensationReal leadership authority and respectModern equipment and resourcesProfit sharing in business successPotential long-term ownership opportunityThe chance to make this YOUR shopThis is the career opportunity for a master technician who's ready to lead.READY FOR A CONFIDENTIAL CONVERSATION?CALL OWNER DIRECTLYSe habla espaolEMAILSubject : "Level A Shop Leader - Confidential"SCHEDULE PRIVATE MEETING : 422-A North Stonestreet Ave, Rockville, MD 20850Mid-Atlantic Auto WorksYour Trusted Mechanics Since 1995www.midatlanticautoworks.com422-A North Stonestreet Ave, Rockville, MD 20850Mid-Atlantic Auto Works is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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Auto Technician Mechanic • Rockville, MD, United States