INTERNET SALES MANAGER

Jim Coleman Infiniti and Nissan is hiring in Bethesda!

Jim Coleman Automotive is a 3rd generation family-owned dealership founded in 1968 by Mr. William Coleman. The Coleman family has been selling and servicing cars in the DMV since the 1950s. Mr. Coleman had a vision of establishing a dealership with a superior level of customer service standards. He believed that Bethesda residents and Washingtonians alike possessed higher expectations of retailers. He was ahead of his time, striving to deliver a unique, customer-focused car buying experience. He passed along this legacy of customer care to his son Jim who led the company's expansion and diversified its brand offerings in the 1980s and 90s with an expanded portfolio including Toyota, Infiniti, Honda, Jaguar, and Land Rover dealerships. Jim Coleman Automotive now has 9 franchises throughout Maryland and can be found in Bethesda, Silver Spring, Clarksville, and Ellicott City. The company is now led by brothers Patrick and Brendan Coleman who strive each day to optimize the business and to continue to broaden the reach of the Jim Coleman brand.

Jim Coleman Infiniti and Nissan is seeking an experienced Internet Sales Manager who is energetic, positive, and possesses great people skills to join our team. This role is hands-on, and involves working leads, making phone calls, setting appointments, managing CSI for both Infiniti and Nissan, and training sales staff among other things. Candidates should also have a verifiable track record of profitability, market share performance, and above average CSI to be considered for the position.

Responsibilities

• Ensure proper follow-up of all prospective buyers by developing, implementing, and monitoring a CRM system
• Establish delivery procedures and monitor performance and execution
• Ensuring that e-leads are handled timely, answering questions, providing information and ideally setting an appointment for a visit to the store
• Manage the follow-up with e-leads to assist them as needed through their research phase until ready for vehicle purchase
• Ensure Customers are transitioned effectively from phone and internet contact to their in-store experience
• Oversee daily operations of the Internet Sales & BDC department
• Manage and coach a team of sales consultants
• Respond to and follow up with internet leads, phone calls, and CRM tasks
• Analyze buyer behavior and tailor communication accordingly
• Monitor team performance and provide call coaching based on recordings
• Generate and track daily / weekly / monthly performance reports
• Collaborate with other department heads to ensure customer satisfaction

Requirements

Benefits :

Applicants have rights under Federal Employment Laws