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Technical Customer Support Specialist
Technical Customer Support SpecialistComrise • Portage, MI, US
Technical Customer Support Specialist

Technical Customer Support Specialist

Comrise • Portage, MI, US
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Contract role - long term

  • Mon, Tue, Wed will be onsite. Remote on Thursday and Friday

2nd shift (2pm-10pm)

Supporting Medical Device products!

  • Answers phone calls / emails and provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Reports issues in Salesforce. May be involved in customer training.
  • Provides support to customer / users where the product is highly technical or sophisticated in nature.
  • This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision.
  • Roles typically require an extensive amount of practical knowledge gained through experience.
  • Job requires an understanding and application of procedures and concepts of own discipline.
  • The job requires the ability to make judgements based on practice and previous experience.
  • May include hands on troubleshooting and training at local depot.
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    Technical Support Specialist • Portage, MI, US

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