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Helpdesk Specialist Entry (Onsite)

Helpdesk Specialist Entry (Onsite)

Serigor Inc.Washington, DC, US
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Job Title :

  • Helpdesk Specialist Entry (Onsite) Location : Washington, DC Duration :  12 Months+ Job Description : The Client is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems.
  • This role involves providing technical support to users, troubleshooting network issues, and perform diagnostic tests to ensure optimal system performance.

Responsibilities :

  • Responds to and diagnoses problems through discussion with users.
  • Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
  • Ability to understand and maintain inventory management.
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, emails, and personnel requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
  • Interacts with network services, software systems engineering, and / or applications development to restore service and / or identify and correct core problem.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems.
  • Knowledge of Office 365.
  • Ability to maintain users accounts in Active Directory.
  • Skills :

  • Skills Required / Desired Amount of Experience Bachelor’s degree in IT or related field or equivalent experience Required 5 Years Diagnosing and resolving end user computer / computer peripherals problems Required 1 Years Providing second-tier support to end users, server, or mainframe apps / hardware Required 1 Years Documenting, tracking, and monitoring end user, server, or mainframe apps / hardware problems Required 1 Years Assisting in the setup, re-installation or replacement of IT equipment between floors.
  • Required 1 Years Resolving issues and or troubleshooting issues to supervisor.
  • Required 1 Years Ability to communicate issues and work in team environment.
  • Required 1 Years Knowledge of IT hardware configuration and installation (pc's monitors setup) Required 1 Years Must be able to lift 20 lb Required Must be willing to work onsite Required   Powered by JazzHR
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