Customer Care Coordinator - West Berlin NJ, Baltimore MD or Hartford CT

Position Title : Customer Care Coordinator - West Berlin NJ, Baltimore MD or Hartford CT

Location : Baltimore, MD, USA

• West Berlin, Berlin Township, NJ, USA

Req. ID : 125

Join our Team and Make a Difference!

At Lifeway Mobility, we believe that everyone deserves to live comfortably, independently, and safely in their own homes. As a leading nationwide provider of accessibility solutions, we are dedicated to enabling individuals with accessibility needs to remain in the place they love.

We are more than just a company – we are a community driven by our Core Values of Putting People First, Being Accountable, and Doing Well While Doing Good. These principles guide everything we do, from the products we offer to the way we interact with our customers and each other.

Joining our team means becoming part of a highly engaged workforce where you will have access to training opportunities, growth potential, and a comprehensive benefits plan. Whether you're starting your career or looking to take the next step, Lifeway Mobility offers a supportive environment where you can thrive and make a difference.

Are you a Customer Service professional looking for a position where you have the opportunity to change lives every day? Lifeway Mobility, a provider of accessibility solutions to individuals with limited mobility, has just the job for you!

Our Customer Care Coordinators (CCC) are the first point of contact for our prospective customers. They are responsible answering and returning phone calls from customers looking for solutions, for ensuring that Lifeway’s products will meet the needs of the customer, and for scheduling the Lifeway Sales team for initial evaluations with our customers. Our Customer Service Coordinators set our Sales Consultants up for success by qualifying the lead, by preparing the prospective customer and any family members for the evaluation, and by ensuring that all notes are in our CRM and are comprehensive.

A typical day of a Customer Care Coordinator includes;

Answering phone calls and returning voicemails, and emails of prospective customers, qualifying those customers, and scheduling evaluations for the sales team, utilizing our ERP system to track interactions and to provide detailed notes for our Sales Consultants to ensure a seamless handoff. Our CCCs are expected to work closely with the sales team and local branch, ensuring that our customers are taken care of as efficiently and quickly as possible and ensuring that our Sales Consultants are entering the customer's home armed with the information needed for a successful evaluation.

An ideal candidate for this role should have 2+ years in a similar role, excellent communication and interpersonal skills, strong organizational and time management skills, proficiency in the MS Office suite and familiarity with CRM software, and a desire to work for a company who is providing solutions that reduce falls and allow individuals to continue to live in their own homes.

At Lifeway Mobility, we care about our employees' well-being. Join our team and enjoy a comprehensive benefits package that includes medical, dental, vision, 401k, employer paid life and LTD and some voluntary benefits too. We set you up for success at the start- with our Academy, which includes virtual and in person training, ongoing support, and the opportunity to grow, either in your role, or into a new role. Plus, you'll have the opportunity to relax and recharge with 7 paid holidays and three weeks of PTO. Apply now to be a part of our team. Ready to elevate your career with us?

Lifeway Mobility is an Equal Opportunity Employer

Job Details

Pay Type : Hourly

Hiring Min Rate : 22 USD

Hiring Max Rate : 24 USD

Compensation details : 22-24 Hourly Wage

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