Escalation Engineer
VirtualVocationsMadison, Wisconsin, United Statesjob_description.job_card.variable_days_ago
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A company is looking for an Escalation Engineer to provide technical support and solutions for customer issues.
Key Responsibilities
Maintain technology deployments and manage case logging and updates for customers
Analyze customer systems to recommend solutions and handle escalations to R&D as needed
Provide technical product support and updates to documentation while mentoring team members
Required Qualifications
Experience as a Technical Support Engineer with case management and call resolution
Expertise in Windows and Linux Operating Systems; familiarity with public cloud infrastructure
Strong organizational skills and a drive to solve client-centric business problems
Enthusiastic self-starter committed to learning and customer empathy
Fluency in English and Spanish
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Engineer • Madison, Wisconsin, United States
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