Talent.com
Automotive Customer Service Advisor
Automotive Customer Service AdvisorPep Boys • Bradenton, FL, US
Automotive Customer Service Advisor

Automotive Customer Service Advisor

Pep Boys • Bradenton, FL, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

  • First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
  • Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
  • Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
  • Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and / or business opportunities.
  • Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
  • Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil / fluid services are performed per standard operating procedure directives.
  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
  • In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  • Maintain an organized and neat shop.
  • Adhere to all company policies, procedures, safety and environmental rules.
  • Other duties as assigned.

Knowledge, Skills, and Abilities

  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One year of related experience in the automotive service environment.
  • One year of sales experience preferred.
  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
  • Strong verbal communication skills.
  • Strong customer service skills.
  • Ability to work Days, Nights, Weekends, Holidays.
  • Physical Demands / Work Environment

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    Physical Demands

  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enters and locates information on computer.
  • Presents information to small and large groups.
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    serp_jobs.job_alerts.create_a_job

    Automotive Service Advisor • Bradenton, FL, US

    Job_description.internal_linking.related_jobs
    Service Advisor

    Service Advisor

    Meineke • Saint Petersburg, FL, US
    serp_jobs.job_card.full_time
    We are looking for a Service Advisor to join our team.The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous manage...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Automotive Service Advisor

    Automotive Service Advisor

    Atlantic Coast Enterprises - ACE Jiffy Lube • St Petersburg, FL, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and goal-oriented? Would you like to join a. This customer service position comes with a.Y...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Service Advisor

    Service Advisor

    Sunset Auto Group • Venice, FL, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Sunset Automotive Group's family of dealerships with 10 brands at 11 locations in Sarasota and Manatee counties.Reynolds & Reynolds and x-time experience very helpful.Automotive Service Advisor...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Customer Service Lead

    Customer Service Lead

    VirtualVocations • Saint Petersburg, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Service Lead for Luxury Stores Customer Service.Key Responsibilities Provide coaching to Customer Service Associates (CSAs) and Lead team members to ensure per...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Automotive Service Advisor

    Automotive Service Advisor

    Midas • Sarasota, FL, US
    serp_jobs.job_card.full_time
    At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and / or year...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Engineer - Power Platform

    Customer Engineer - Power Platform

    VirtualVocations • Saint Petersburg, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Engineer specializing in AI-Powered Business Apps and Automation (Power Platform).Key Responsibilities Deliver workshops and training on Power Pages, Power Aut...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Store Customer Service Specialist

    Store Customer Service Specialist

    Sherwin Williams • Bradenton, FL, US
    serp_jobs.job_card.full_time
    This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about S...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Automotive Service Adviser

    Automotive Service Adviser

    Midas • Saint Petersburg, FL, US
    serp_jobs.job_card.full_time
    At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and / or year...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Customer Service

    Remote Customer Service

    Professional Career Solutions • St. Petersburg, Florida
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    California Licensed Customer Success Manager

    California Licensed Customer Success Manager

    VirtualVocations • Saint Petersburg, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Manager.Key Responsibilities Develop and execute strategic account plans to drive product adoption and customer retention Lead the full customer lifec...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Service / Benefits Advisor (Work from home)

    Customer Service / Benefits Advisor (Work from home)

    Professional Career Solutions • North Port, Florida
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Car Wash Attendant

    Car Wash Attendant

    Coastal Car Wash • North Port, FL, US
    serp_jobs.job_card.full_time +1
    As a Car Wash Attendant on our team, you'll ensure that every vehicle is sparkling clean and ready to shine, all while delivering excellent customer service in a fun, fast-paced environment.For...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Success Advocate

    Customer Success Advocate

    VirtualVocations • Saint Petersburg, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Advocate to provide exceptional service and support to customers.Key Responsibilities Handle inbound sales and service calls, focusing on enhancing cus...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    MI Windows and Doors • North Venice, FL, US
    serp_jobs.job_card.full_time
    Are you passionate about delivering exceptional customer experiences? MITER Brands is seeking a.Customer Service Representative. In this role, you will be the frontline support for builders, remodel...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Service Advocate

    Customer Service Advocate

    VirtualVocations • Saint Petersburg, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Service Advocate II who will resolve routine inquiries and issues for members and providers. Key Responsibilities Assess and research routine inquiries from mem...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Outbound Customer Service Representative

    Outbound Customer Service Representative

    VirtualVocations • Saint Petersburg, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for an Outbound Customer Service Representative.Key Responsibilities Initiate conversations with clients to provide ongoing solutions Provide information and guidance on pro...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sales / Customer Service Agent

    Sales / Customer Service Agent

    Pure Life Promotions • Saint Petersburg, FL, US
    serp_jobs.job_card.full_time
    Sales / Customer Service Agent.As the Sales / Customer Service Agent, you'll be the first point of contact, providing expert advice, scheduling services, and ensuring every customer interaction is ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Call Center Advisor

    Call Center Advisor

    VirtualVocations • Saint Petersburg, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Call Center Advisor 1 - Tier 1.Key Responsibilities Provide first-tier customer service support for inbound calls, addressing client needs and issues Engage in active ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted