Customer Service & Order Entry Specialist

Job Description

Job Description

Customer Service & Order Entry Specialist

Overview

We’re a growing print and promotional products company seeking a highly organized and detail-oriented Customer Service & Order Entry Specialist. This role supports customers through every stage of the order and production process—ensuring accuracy, clear communication, and timely delivery. The ideal candidate thrives in a fast-paced environment, enjoys managing multiple projects, and takes pride in delivering excellent customer service.

Key Responsibilities

• Serve as the main point of contact for customers, managing orders from entry through fulfillment.
• Enter and maintain order details accurately in the order entry system and QuickBooks.
• Coordinate with vendors, production, and shipping to ensure on-time and accurate delivery.
• Prepare purchase requisitions, invoices, and billing documents; verify pricing and discounts.
• Track project status, update customers on timelines, and resolve any issues or delays.
• Maintain current customer information and account records.
• Support sales and account managers by ensuring smooth communication and order accuracy.
• Build strong relationships with clients and look for opportunities to expand business.

Skills & Qualifications

Requirements

Benefits