Consumer Experience Leader (FT) – Carhartt
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About the role
Inspired by Hard Work. In everything we do, we honor the hardworking legacy of our founder, Hamilton Carhartt. We drive innovation by finding new, better ways to achieve success. We earn trust through honesty, integrity, and authenticity. We build lasting customer relationships by delivering solutions that prioritize their needs. Above all, we believe actions speak louder than words—because we are worn by the hardest-working people of all.
Position Details
- Location : Retail Location
- Department : D2C
- Reports To : Store Leader
- Classification : On-site
- FLSA Status : Non-Exempt
Associate Responsibilities
Cultivate an environment of genuine consumer connection by delivering exceptional consumer experiences that are engaging, efficient, and personalized.Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each day.Support Store Leader and Assistant Store Leader with training, coaching and feedback, as appropriate, of associates, ensuring positive growth throughout their associate journey.Support store controls and operating standards while contributing towards helping the store be profitable and providing a safe work environment.Communicate with Store Leader and Assistant Store Leader regarding operations data, product information and local competition, events, etc.Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve / exceed store goals.Assist with external partnerships and event promotions for the benefit of the store.Support execution of community engagement events and engagement with local community to grow brand awareness.Assist with recruiting and identifying potential talent for all positions.Ownership of individual development and professional growth.Required Education
HS Diploma or GED required; College degree preferred.Required Skills And Experience
1 year of supervisory experience in a retail environment preferred.Experience in sales, customer service, merchandising, inventory control, and loss prevention.Knowledge in staffing, coaching, counseling, training and development.Excellent organization, prioritization, and communication skills.Exceptional team and collaboration skills.PC Skills : POS Systems and Microsoft Office.Physical Requirements And Working Conditions
Typical retail environment; extended periods standing, typing on a computer are required.Moderate lifting (30-40 lbs).Retail hours.National travel required (up to 5%).On-site location : Associate will work on-site for all work-related activities.Carhartt is a tobacco free workplace.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.
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