IT Tier Tech 1

Overview

Classic Collision is now hiring an IT Support Technician. The IT Support Technician will be responsible for imaging and reimaging laptops per unique specifications, testing all builds and peripheral equipment and arranging for delivery of equipment in a very fast paced and busy professional services environment. The IT Support Technician will also be responsible for answering, commenting, and replying to open tickets during downtime. Be a part of a rapidly growing company known for exceptional quality and impressive customer service in the collision industry. We offer competitive pay along with a complete benefits package.

Responsibilities

• Responds to user inquiries and diagnoses issues through effective communication.
• Manages a streamlined problem-solving process encompassing problem identification, research, isolation, resolution, and follow-up actions.
• Addresses intricate technical problems by conducting thorough research and providing effective solutions.
• Offers technical support via phone calls, emails, and user requests, ensuring prompt assistance.
• Records, monitors, and tracks issues meticulously to ensure timely and effective resolution.
• Provides advanced support to end users for PC, server, or mainframe applications and hardware.
• Collaborates with network services, software systems engineering, and applications development teams to restore services and identify core issues.
• Reproduces user problems to troubleshoot operational challenges successfully.
• Proposes system modifications to minimize user-related problems.
• Handles equipment returns onsite by conducting cleanup, testing, reimaging, and returning to inventory (Windows PCs).
• Performs onsite asset tagging and conducts inventory counts for existing stock (must be able to lift up to 50lbs without assistance).
• Contributes to knowledge management by creating articles. After resolving an incident, documents the process as a knowledge management article for future reference, stored in Remedy.
• May receive training for Critical Incident Response, Account Management, or Problem Management responsibilities.

Qualifications

High School Diploma or equivalent. Some college coursework is a plus.

Minimum of 1 year of experience in a helpdesk or IT support role.

Strong technical expertise in IT support and troubleshooting; Excellent communication skills, both verbal and written; Proficient problem-solving abilities; Detail-oriented with a focus on issue tracking and documentation; Adept at collaborating with cross-functional teams; Competence in equipment management; Ability and willingness to travel as required for on-site support.

Classic Collision welcomes diversity and is an EEO Employer.

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